Elijah Thompson
Durham,NC
Summary
Friendly candidate with passion for providing excellent customer service and facilitating guest satisfaction. Outstanding attitude with in-depth knowledge of travel planning software (OPERA and Expedia Partner central).
Overview
2
2
years of professional experience
Work History
Night Auditor
The Durham Hotel
01.2023 - Current
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Generated and printed daily financial reports to track hotel performance.
Front Desk Agent/Senior Guest Service Agent
The Durham Hotel
07.2021 - Current
- Used internal software to process reservations, check-ins and check-outs.
- Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment, and shopping activities.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Answered customer telephone calls promptly and appropriately handled needs.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Answered multi-line phone system and enthusiastically greeted callers.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
- Prepared reports on guest satisfaction levels and other metrics.
Education
High School Diploma -
Riverside High School
Durham, NC06.2022
Skills
- In depth understanding of OPERA PMS Systems
- Understanding of STR systems
- Usage Of M3
- Data analysis
Accomplishments
I rewrote the manual for training and onboarding packet for all new front desk members. I was assigned the title of trainer of the front desk do to my consistency, knowledge and passion for my position.
Recruited a number of Corporate clients that now frequent the hotel.
Timeline
Night Auditor
The Durham Hotel
01.2023 - Current
Front Desk Agent/Senior Guest Service Agent
The Durham Hotel
07.2021 - Current
High School Diploma -
Riverside High School
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