ELIJAH WATTERS
Austin
Summary
Resourceful professional with several years of experience, expertly delivering crucial troubleshooting and technical issue resolution for improved organizational efficiency. Positive, end-user focus on documenting and fielding troublesome hardware and software service requests. Active support for tailored it deployment and management needs. Seasoned professional at scanning for necessary organizational and regulatory compliance, security flaws and upgrade challenges. Skilled in managing, troubleshooting, and optimizing Microsoft-based systems. Proven track record in implementing strategic IT solutions that improve business functionality with positive impacts on overall productivity. Strengths include problem-solving abilities, keen attention to detail, and advanced knowledge of various Microsoft products. Previous roles have seen significant improvements in system performance and efficiency.
Overview
6
6
years of professional experience
1
1
Certification
Work History
VRS Tester - Internship
Elijah Watters
Washington
08.2024 - 05.2025
- Provided guidance to end-users regarding best practices while working with different Microsoft products like Outlook Express or Internet Explorer.
- Created documentation on procedures related to implementation, maintenance and troubleshooting of Microsoft products.
- Troubleshot any connectivity issues between PCs, Servers and printers, scanners that were connected over a LAN or WAN.
Information Technology Specialist
CSS
Washington
08.2019 - 05.2024
- Oriented staff to new equipment and systems, providing live demonstrations and answering questions.
- Communicated clearly asking informed questions and listening actively to provide targeted support for technical issues.
- Coordinated with users and management teams to establish system requirements for specific software solutions.
- Diagnosed, troubleshot and resolved hardware, software, or other network and system problems.
- Logged network functions, maintenance histories and repair records to keep the IT team up to date on changes.
Education
Bachelor of Science - Information Technology
Gallaudet University
Washington, DC05-2025
High School Diploma -
California school for the Deaf Riverside
Riverside, CASkills
- Software installation
- Customer service
- Technical troubleshooting
- Install hardware
- Monitor performance
- Teamwork
- Update configurations
- Technical support
- Problem solving
- Hardware installations
- Hardware updates
- Web development
- Information security
- Software updates
- Operating systems
Certification
- CompTIA A+
- Google IT Support Professional Certificate (currently taking)
Languages
- ASL, Advanced
- English, Advanced
Timeline
VRS Tester - Internship
Elijah Watters
08.2024 - 05.2025
Information Technology Specialist
CSS
08.2019 - 05.2024
Bachelor of Science - Information Technology
Gallaudet University
High School Diploma -
California school for the Deaf Riverside
Similar Profiles
Chris JohnsonChris Johnson
Group Fitness Coach at F-45 Watters CreekGroup Fitness Coach at F-45 Watters Creek
Crystal SixburyCrystal Sixbury
Paralegal at Watters, Wolf, Bub & Hansmann, LLC.Paralegal at Watters, Wolf, Bub & Hansmann, LLC.
ELIJAH HARPERELIJAH HARPER
Lead Janitor at Elijah Janitorial ServicesLead Janitor at Elijah Janitorial Services
Isabella RuekbergIsabella Ruekberg
Manager of Operations at Zebo LLC. DBA Halcyon Coffee BarManager of Operations at Zebo LLC. DBA Halcyon Coffee Bar
JUAN MARTINEZJUAN MARTINEZ
Warehouse Supervisor at Flex AmericaWarehouse Supervisor at Flex America