Summary
Overview
Work History
Education
Skills
Timeline
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Kolby Hunter

Chesapeake,US

Summary

Driven professional with a proven track record at Novo Solutions, excelling in software testing and QA, and adept in technical troubleshooting. Leveraged extensive technical help desk experience to enhance customer support implementation, achieving significant improvements in software functionality and customer satisfaction. Demonstrates exceptional problem-solving skills and a commitment to excellence in every task.

Overview

2
2
years of professional experience

Work History

QA Tester/ Implementation Specialist

Novo Solutions
09.2022 - 01.2024
  • Develop, execute, and maintain test cases and scripts based on product requirements and technical specifications
  • Perform functional, regression, and system testing to identify issues in software functionality, performance, and security
  • Collaborate with development teams to understand software requirements and address defects
  • Ensure thorough testing of software updates, patches, and new releases
  • Converting/Importing GIS Shape files, learning and designing Advanced Reports and Dashboards
  • Implementing and training customers to effectively configure and use the software

PC Sales and Repair

IT PRO Services
05.2023 - Current
  • Diagnose and repair hardware and software issues on personal computers, laptops, and related peripherals
  • Install, configure, and troubleshoot operating systems (Windows, macOS, Linux) and application software
  • Perform system upgrades, hardware replacements, and preventive maintenance on a variety of devices
  • Remove viruses, malware, and perform data recovery and backup procedures
  • Provide customers with technical support and educate them on product features and usage
  • Assist customers in selecting the right hardware and software solutions based on their needs and budget
  • Build and assemble custom PCs based on customer specifications

TC Booking Agent

Massanutten Resort
02.2024 - Current

Results-driven booking agent with a strong sales focus. Proven track record of meeting and exceeding sales targets through proactive communication, effective negotiation, and strategic promotion.

Education

Bachelor of Science - Business Information Systems

Virginia State University
Petersburg, VA
12.2021

Skills

  • Software Management
  • Extensive Technical help desk experience
  • Excellent problem solving skills
  • Technical Troubleshooting
  • Software Testing and QA
  • Customer Support Implementation & Training
  • VMWare Virtualization
  • Remote Support
  • Software Installation
  • End-user support

Timeline

TC Booking Agent

Massanutten Resort
02.2024 - Current

PC Sales and Repair

IT PRO Services
05.2023 - Current

QA Tester/ Implementation Specialist

Novo Solutions
09.2022 - 01.2024

Bachelor of Science - Business Information Systems

Virginia State University
Kolby Hunter