Joshua Nicholas
Chesapeake,VA
Summary
Information Security Specialist with a passion for aligning security architecture plans and processes with security standards and business goals. Versed in robust network defense strategies. Versed in troubleshooting and desktop support on Windows, Linux, and Mac systems. Proven skill in resolving problems quickly on the first call. Applied analytics to networks to prevent and detect threats by using monitoring systems. Professional hands-on experience with incident responses, security operations, and monitoring, software and systems security, and also threat and vulnerability management. Can thrive in fast-paced and challenging environments where accuracy and efficiency matter. Well-developed tolerance and responsibility to the mission and goals of the business.
Overview
4
4
years of professional experience
2
2
Certification
Work History
Service Desk Technician
Apex Systems
Norfolk, VA
02.2022 - Current
- Ability to use active directory to troubleshoot end user's problems
- Performed end-to-end IT services to more than 800,000 users across 2,5000 locations
- Using service manager ticketing system
- Resolving customer issues with excellent service and compassion for their problem
- Strong fluency user of windows applications and Microsoft Office programs
- High level of knowledge in troubleshooting Microsoft Office / O365, desktops, laptops, mobile devices, printers, print servers, AV equipment
Parts Manger
Advance Auto Parts
Woodbridge, VA
04.2019 - 12.2021
- Make sure customers are satisfied with store service
- Installing wiper blades and batteries
- Managing team members
- Ensuring store goal is met daily
- Providing safe environment for employees and customers
- Using Microsoft applications daily
- Increased sales by 10%
Patrol Aides Supervisor
Old Dominion University Police Department
Norfolk, VA
12.2017 - 12.2018
- Shifts work monitoring campus, which required late nights
- Monitor security issues for reporting
- Accompany students and professors during after-hours for safety and security
- Providing assistance in special events
- Monitor email box to ensure communication was delivered to other patrol aides for events
Education
Bachelor of Science - Cybersecurity
Old Dominion University
Norfolk, Virginia2022
High School Diploma -
Forest Park High School
Woodbridge, VA2017
Skills
- Virus Protection
- Software Management
- Hardware Installation
- Network Security
- Information Systems Improvements
- Risk Management Framework
- Risk Mitigation Plans
- New System Research
- Data Connectivity
- Development Documentation
- Apple IOS
- Computer Hardware Knowledge
Clearance
- Secret
Certification
- CompTIA CySA+
- CompTIA Security+
Timeline
Service Desk Technician
Apex Systems
02.2022 - Current
Parts Manger
Advance Auto Parts
04.2019 - 12.2021
Patrol Aides Supervisor
Old Dominion University Police Department
12.2017 - 12.2018
Bachelor of Science - Cybersecurity
Old Dominion University
High School Diploma -
Forest Park High School
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