Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Elijah Williams

Port Saint Lucie,FL

Summary

Dynamic banking professional with extensive experience at PNC Bank, excelling in customer relationship management and financial product sales. Proven ability to enhance client satisfaction through effective communication and problem-solving. Skilled in cash handling and branch operations, consistently streamlining processes to improve efficiency and service delivery.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Senior Branch Banker

PNC Bank
09.2022 - Current
  • Delivered exceptional customer service through effective communication and problem-solving skills.
  • Processed various banking transactions accurately, ensuring compliance with regulations and policies.
  • Assisted customers in understanding financial products and helping achieve short term and/or long term financial goals, enhancing their banking experience and satisfaction.
  • Collaborated with team members to streamline branch operations, improving workflow efficiency.
  • Enhanced client experience by showing hospitality to new or known clientele. Tasks such as offering refreshments , holding the front door open and greeting clients with a smile help enhance the client experience on a daily basis.
  • Resource for business clients looking to establish their business accounts and relationship with the bank. Helped engage in cash flow conversation and utilizing bank resources to help clients operate their business efficiently.

Teller

PNC Bank
08.2021 - 09.2022
  • Processed customer transactions accurately and efficiently, ensuring compliance with banking regulations.
  • Assisted customers with account inquiries, providing timely and effective solutions to enhance satisfaction.
  • Managed cash handling procedures, maintaining accuracy in daily balancing and reporting discrepancies promptly.
  • Trained new tellers on bank policies and procedures, fostering a collaborative team environment.
  • Implemented improvements in workflow processes to enhance service delivery and reduce wait times.
  • Collaborated with team members to achieve branch goals, contributing to overall operational efficiency.

Car Salesperson

Arrigo Chrysler Dodge Jeep Ram
08.2020 - 02.2021
  • Cultivated strong customer relationships through personalized service and follow-ups.
  • Demonstrated in-depth product knowledge to educate customers on vehicle features and benefits.
  • Negotiated sales agreements effectively, ensuring customer satisfaction and repeat business.
  • Streamlined inventory management processes to maximize vehicle availability and sales opportunities.
  • Collaborated with finance team to facilitate seamless loan approvals for customers.

Pro Loader

Home Depot
01.2019 - 08.2020
  • Operated forklifts and pallet jacks to efficiently load merchandise onto delivery trucks.
  • Collaborated with team members to ensure accurate and timely loading of products for customer orders.
  • Inspected incoming inventory for quality assurance, minimizing damage and discrepancies during loading processes.
  • Trained new associates on safety protocols and proper equipment handling procedures to enhance operational efficiency.
  • Implemented improved organization of loading areas, optimizing workflow and reducing loading times significantly.

Support Staff Member

Hope for Families
02.2019 - 06.2020
  • Facilitated communication between families and support services to enhance engagement and resource access.
  • Coordinated logistics for family support events, ensuring smooth operations and high participation rates.
  • Provided comprehensive assistance to families in navigating available resources and community programs.
  • Developed training materials for new staff, promoting effective onboarding and consistent service delivery.
  • Helped to provide an inclusive environment for all families within the shelter and encourage during these families' hard times.

Education

Bachelor of Accounting - Accounting And Finance

Indian River State College
Ft. Pierce, FL
05-2027

High School Diploma -

Treasure Coast High School
Port Saint Lucie, FL
05-2018

Skills

  • Cash handling proficiency

  • Retirement planning

  • Loan processing

  • Debt counseling

  • Financial product sales

  • Financial planning

  • Banking software navigation

  • Branch operations

  • Cash handling and management

  • Customer relationship management

  • Teller support

  • Credit analysis

Certification

Notary Public

NMLS Certification

Financial Wellness Certification (Under PNC)

Timeline

Senior Branch Banker

PNC Bank
09.2022 - Current

Teller

PNC Bank
08.2021 - 09.2022

Car Salesperson

Arrigo Chrysler Dodge Jeep Ram
08.2020 - 02.2021

Support Staff Member

Hope for Families
02.2019 - 06.2020

Pro Loader

Home Depot
01.2019 - 08.2020

Bachelor of Accounting - Accounting And Finance

Indian River State College

High School Diploma -

Treasure Coast High School

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