Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Timeline
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Jacqueline Torres

Wilmington,DE

Summary

Experienced Branch Banker with strong customer service skills and a solid background in financial services, loan processing, and account management. Experienced professional with a strong background in technology-related roles. Proficient in software development, system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success.

Overview

10
10
years of professional experience

Work History

Branch Banker Senior

PNC
Wilmington, DE
10.2021 - Current
  • Processed wire transfers, money orders and stop payment requests in accordance with established procedures.
  • Ensured accuracy of ATM machines by performing periodic maintenance checks on hardware components.
  • Verified customer identification documents in compliance with Bank Secrecy Act regulations.
  • Assisted customers with opening new accounts, processing deposits and withdrawals, cashing checks and making loan payments.
  • Performed daily branch operations such as balancing cash drawers, verifying teller transactions and preparing bank deposit slips.
  • Conducted financial reviews for existing customers to identify additional products or services that could benefit them.
  • Exceeded customer service satisfaction ratings by providing prompt answers to specific questions.

Key Carrier Department Supervisor

Marshalls
Wilmington, DE
09.2019 - 10.2021
  • Operated cash register.
  • Maintained store and maintained appearance.
  • Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
  • Signed for incoming shipments in manager's absence.
  • Delegated tasks appropriate to individual employees to provide development opportunities.
  • Set up visually appealing promotional displays.
  • Addressed employee issues and conflicts to provide input, feedback and coaching.
  • Organized and updated schedules to optimize coverage for expected customer demands.
  • Taught junior employees how to meet operational and sales goals with proactive strategies.
  • Responded to safety and loss prevention incidents.
  • Enhanced sales by implementing merchandising and promotional improvements.
  • Monitored sales performance through analysis of sales reports and comparison shopping.

Shift Leader

Dunkin Donuts
Wilmington, DE
06.2015 - 09.2018
  • Delegated tasks to employees and monitored activities and task completion.
  • Supervised, motivated and led employees to maintain productivity and customer service levels.
  • Positioned skilled staff in key areas throughout shift to optimize department productivity.
  • Coordinated daily shift changes to facilitate tasks and handle special needs or requests.
  • Assisted general manager with operations game plan and company initiatives implementation.
  • Organized daily workflow and scheduled staff vacations for adequate coverage.
  • Completed opening and closing duties to facilitate business operations.
  • Established team goals, reviewed employee work and mentored team members to improve performance.
  • Managed schedules, accepted time off requests and found coverage for shifts.

Education

High School Diploma -

Delcastle
Wilmington, DE
05.2017

Accounting

Delaware Technical And Community College
Newark, DE

Skills

  • Processes and procedures
  • Goal-oriented
  • Systems and automation applications
  • Contract development and management
  • Microsoft Office
  • Work ethic
  • Organization
  • Time management
  • Customer identification verification
  • Financial review
  • Regulatory compliance
  • Effective communication
  • Customer service
  • Banking software navigation
  • Cash handling proficiency
  • Financial product sales

Languages

Spanish, Native/ Bilingual

Accomplishments

  • 2025 PNC Market All stars

Timeline

Branch Banker Senior

PNC
10.2021 - Current

Key Carrier Department Supervisor

Marshalls
09.2019 - 10.2021

Shift Leader

Dunkin Donuts
06.2015 - 09.2018

High School Diploma -

Delcastle

Accounting

Delaware Technical And Community College

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Jacqueline Torres