MARISSA MILLER
Springfield,IL
Summary
I have over 17 years of customer service, team building experience and risk management. I am a problem solver that enjoys paying attention to details. I am a dedicated employee that will take on the responsibility and take ownership of my role.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Branch Banker Senior
PNC Bank
Springfield, IL
12.2014 - Current
- Provide high level customer service through a friendly and professional approach
- Followed all procedures to avoid customer information exposure
- Assist customers with opening or closing accounts, filling out loan applications, enrolling in new services
- Educate clients on behaviors to improve credit and prevent banking scams
- Attended staff meetings regularly to stay informed about changes in policy or procedure
- Adhered to all laws applicable to banking operations while providing exceptional service to clients
- Participated in outreach activities at the University of Illinois at Springfield twice a year to assist hundreds of students in opening accounts
- Verified customer identification documents in compliance with Bank Secrecy Act regulations
- Trained new employees on proper procedures related to customer service, sales techniques and operational policies
Teller Supervisor
PNC Bank
Springfield, IL
08.2006 - 12.2014
- Coordinated daily cash reconciliation in a high-volume location
- Completed highly accurate, high-volume money counts
- Coached the teller team to assist them in meeting their goals and provide high level of customer service to all customers
- Kept a team friendly atmosphere by communicating clearly and effectively with branch staff
- Kept detailed records to ensure a passing score of branch audits
Education
Bachelor of Arts - History
Southern Illinois University Carbondale
Carbondale, IL05-2005
Skills
- Team management
- Organization
- Supervision
- Operational improvement
- Customer service
- Team building
- Problem resolution
- Calm and professional under pressure
- Loss Prevention
- Risk Management
Accomplishments
- PNC ILead Award in 2023 for living the values of the company and working with the University of Illinois at Springfield to open hundreds of accounts
- PNC Women in Business advocate
Certification
- Notary Public
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Branch Banker Senior
PNC Bank
12.2014 - Current
Teller Supervisor
PNC Bank
08.2006 - 12.2014
Bachelor of Arts - History
Southern Illinois University Carbondale
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