Rhona Jones
Philadelphia,PA
Summary
Dedicated and results-driven customer service professional with strong experience in delivering exceptional client support, building positive relationships, and ensuring customer satisfaction. Skilled in communication, problem-solving, and conflict resolution while maintaining a professional and welcoming environment. Experienced in recruiting, onboarding, and supporting team members to meet organizational goals and improve workplace efficiency. Proven ability to multitask in fast-paced settings, foster teamwork, and provide high-quality service with a customer-focused approach. Committed to creating positive customer experiences while contributing to team growth and success
Overview
18
18
years of professional experience
Work History
Branch Banker Senior
PNC Bank
11.2022 - Current
- Led proactive sales conversations through internal and outbound interactions with defined sales process, including outbound calling, service to sales, teller interactions, appointment setting, and effective lobby engagement to elevate client loyalty. Confidently delivers a full PNC conversation with every client interaction to identify appropriate PNC solutions. Leverages ecosystem partnerships as well as community Centers of Influence to acquire, expand and retain relationships.
- Acquired and deepened branch customer base through proactive sales and service activities. Managed customer experience by identifying opportunities to enhance financial wellbeing. Collaborated with ecosystem partners to increase customers' share of wallet. Acted as PNC ambassador; positioned PNC solutions to drive revenue and customer loyalty.
- Managed risk through adherence to policies and procedures, demonstrating sound judgment within established limits. Identified and avoided loss through heightened scrutiny. Participated in branch daily operations, ensuring efficiency and accuracy.
Acting Branch Manager
PNC Bank
06.2026 - 07.2026
- Led branch operations to ensure compliance with banking regulations and policies.
- Oversaw financial transactions to maintain accuracy and security protocols.
- Managed staff scheduling, hiring and training processes.
- Coordinated team meetings to align goals and improve branch performance.
- Implemented new strategies to enhance customer engagement and satisfaction.
Economist Statistician
Bank of Jamaica
Kingston, Jamaica
01.2009 - 12.2020
- Applied statistical methods to generate forecasts and deliver projected figures for informed policy development.
- Collected numerical data from financial institutions for Bank of Jamaica, supporting accurate balance of payment forecasts.
- Designed credit condition surveys for Bank of Jamaica, enhancing data-driven decision-making for stakeholders.
- Designed data acquisition trials, assessed results, and analyzed trends
Education
Bachelors of Business Administration - General Management/Human Resource Management
University of Technology
Jamaica07-2015
Skills
- Sales strategy
- Customer-Focused
- Risk Assessment
- Problem resolution
- Team Coordination
- Time Management
- Meticulous Attention to detail
- Communication effectiveness
- Attention to detail
Language
English
Career Development and Training
- CUSTOMER SERVICE
- Management Institute of National Development (MIND), Kingston, Jamaica
- CERTIFICATE: RECRUITING AND TALENT ACQUISITION
- ECornell University
- MENTORSHIP PROGRAM
- PNC Bank
- PEAK PROGRAM
- ONBOARDING OF NEW BANKER
Timeline
Acting Branch Manager
PNC Bank
06.2026 - 07.2026
Branch Banker Senior
PNC Bank
11.2022 - Current
Economist Statistician
Bank of Jamaica
01.2009 - 12.2020
Bachelors of Business Administration - General Management/Human Resource Management
University of Technology