Serigne Drame
Philadelphia,PA
Summary
Sales professional with solid track record in driving revenue growth and enhancing customer satisfaction. Adept at building strong client relationships, leveraging product knowledge, and implementing effective sales strategies. Strong focus on teamwork and adaptability ensures consistent achievement of goals in dynamic environments. Skilled in communication, problem-solving, and time management.
Overview
10
10
years of professional experience
Work History
Senior Branch Banker
PNC Bank
Delaware County Region
12.2022 - Current
- Started as a teller, after 10 months promoted to a banker and after a year was promoted to senior banker.
- Develop new banking relationship and deepen existing relationship through recommending relevant product and servicing to branches clientele.
- Recognize transaction needs of clients and educate client on services and digitals channels for providing assistance with self services.
- Accurately maintain records of each transaction and ensure all documentation and paper works were in place and within compliance.
- Assisted clients with various questions and concerns related to their accounts and bank products.
- Sell financial products such as checking and savings accounts, certificates of deposit, loans, credit cards, retirements plans, and business account.
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Lot Attendant
Piazza Auto Group
Philadelphia, PA
09.2019 - 12.2020
- Check in customers by taking their information. Give the information to the techs. clean the costumer car and give it back to the owner.
Lot Attendant
Patriot Parking Inc
Philadelphia, PA
08.2017 - 04.2018
- Facilitated money exchanges by cashing out visitors and clients and regularly handled bank deposit transactions.
- Explained valet process to clients and visitors in a detailed, user friendly manner which ensured common understanding.
- Transported clients in wheelchairs to and from the hospital and their vehicles.
- Directed the opening and closing of the valet lot.
Man, Housekeeping
Crown Plaza Hotel
King of Prussia, PA
12.2016 - 06.2017
- Kept all linen closets stocked and maintained.
- Cleaned corridors, elevators, visitor areas, service areas and linen closets.
- Reported deficiencies in guest rooms and guest floors to the management team.
- Resolved guest issues quickly and with great care and effectiveness.
- Assisted guests with baggage.
- Performed security duties.
- Responsible for making keys for guests who are locked out of their rooms.
Mail Processor
ASENDIA
Folcroft, PA
06.2016 - 10.2016
- Operate address graphs mimeographs bar-code sorters computer scanning equipment and optical character readers.
- Transport mail to designated areas based on destination using forklifts and automated trains.
- Bundle label and direct sorted mail to proper location for pick-up.
- Manually sorted odd-sized mail and isolated mail with specialty handling instructions.
Education
Associate Degree - General Business
Community College of Philadelphia
05.2021
Skills
- Financial advisement
- Cold Calling
- Persuasion
- problem-solving
- Negotiation
- Cash handling
- Sales strategy
- Client relationship management
- Customer Service
- Highly organized and hardworking individual often described as methodical and creative
- Familiar with Microsoft Word, Excel, PowerPoint and other software and applications
- Technologically savvy with the ability to learn new software quickly
Accomplishments
I lead the Delaware county region in sales revenue credits and that promoted me to PNC market all star.
For the last 2 years, I have been able to maintain average 45 credit card sales per quarter and the last quarter, I was able to sale 60 credit cards.
Languages
English French wolof - Fluent
Achievements
I lead the Delaware county region in sales revenue credits and that promoted me to PNC market all star.
For the last 2 years, I have been able to maintain average 45 credit card sales per quarter and the last quarter, I was able to sale 60 credit cards.
Timeline
Senior Branch Banker
PNC Bank
12.2022 - Current
Lot Attendant
Piazza Auto Group
09.2019 - 12.2020
Lot Attendant
Patriot Parking Inc
08.2017 - 04.2018
Man, Housekeeping
Crown Plaza Hotel
12.2016 - 06.2017
Mail Processor
ASENDIA
06.2016 - 10.2016
Associate Degree - General Business
Community College of Philadelphia