Erica Kimball
Cambridge
Summary
Results-oriented professional with 25 years in management and customer service. Led teams to enhance sales and deliver outstanding customer experiences. Expertise in coaching associates, implementing de-escalation techniques, and managing financial operations. 2025 PNC Market All Stars Award Recipient. PNC Women’s Business Advocate. Ohio Notary.
Overview
12
12
years of professional experience
1
1
year of post-secondary education
1
1
Certification
Work History
Branch Banker Senior
PNC Bank
Cambridge
08.2021 - Current
- In my 4.5 years at PNC Bank, I have had the titles and responsibilities of Personal Banker, Assistant Branch Manager and currently, Branch Banker Senior.
- I have experience in both personal and business banking in addition to being cross trained on the teller line.
- Coordinated branch employee scheduling and led daily meetings.
Assistant Manager/Merchandising Manager
TJ Maxx
Zanesville
08.2016 - 09.2020
- Managed and directed multiple associates, ensuring operational efficiency and accountability across store operations.
- Coached associates to improve performance and enhance customer experience, contributing to higher satisfaction levels.
- Evaluated associates' performance and recommended career development or termination, improving team effectiveness.
- Interviewed and recommended the hiring of store associates, contributing to a high-performing team.
- Oversaw financial operations, ensuring compliance and accuracy while supporting overall store performance.
- Modeled mutual respect for all associates and customers, endorsing customer experience programs and philosophies.
- Attended de-escalation training to effectively resolve customer concerns and maintain a positive store environment.
Office Manager
Balance Women's Fitness
Caldwell
10.2014 - 07.2016
- Performed receptionist duties by greeting visitors and answering and directing phone calls, ensuring a welcoming environment.
- Managed debt collection to enhance accounts receivable and cash flow.
- Created and maintained client accounts to ensure accuracy and currency of records.
- Supervised childcare services to elevate client satisfaction.
- Ensured all workout equipment was sanitized and working properly, maintaining health and safety standards.
Education
Certificate Of Completion - Fire And Casualty Insurance
Hondros
04.2021 - 08.2021
Real Estate Agent
Ohio Institute of Real Estate Studies
05.2006 - 08.2006
Travel and Hospitality - Some College
Bradford School of Business
Columbus, OHSome College (No Degree) - General Studies, I.D.E.A.S.
Cambridge High School
Cambridge, OHSkills
- Branch Operations
- Loan Processing
- Cash Office Operations
- Client Outreach
- Upselling
- Merchandising
- Cash handling
- Retail Management
- Team Management
- Supervising Experience
- Assistant Manager Experience
- Interviewing
- Onboarding Process
- Employee Evaluation
- De-escalation Training
- Confidential Data Handling
- Customer Retention
- Effective Communication
Certification
Property & Casualty License
Additional Information - Work Authorization
Authorized to work in the US for any employer
Timeline
Branch Banker Senior
PNC Bank
08.2021 - Current
Certificate Of Completion - Fire And Casualty Insurance
Hondros
04.2021 - 08.2021
Assistant Manager/Merchandising Manager
TJ Maxx
08.2016 - 09.2020
Office Manager
Balance Women's Fitness
10.2014 - 07.2016
Real Estate Agent
Ohio Institute of Real Estate Studies
05.2006 - 08.2006
Travel and Hospitality - Some College
Bradford School of Business
Some College (No Degree) - General Studies, I.D.E.A.S.
Cambridge High School