Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic
Elijah Williams

Elijah Williams

Champaign,IL

Summary

Dedicated Auto Representative and State Farm Associate committed to consistently delivering exceptional performance, even in challenging situations. Strong communication skills facilitate clear and direct collaboration with team members, ensuring objectives are understood and met efficiently. Proficient in technical applications such as Excel, Word, and PowerPoint, with a proven ability to troubleshoot hardware and software issues effectively. Extensive experience in customer service fosters adaptability, patience, and a keen focus on maintaining positive client experiences through meticulous attention to detail and quality service.

Overview

5
5
years of professional experience
1
1
Certification
1
1
years of post-secondary education

Work History

PLCC Auto Service Representative

State Farm
01.2024 - Current
  • Currently working full-time, Monday through Friday with State Farm. I assist multiple agents and representatives a day via chat and phones, breaking down billing and policy scenarios, "what-if's" for claim issues, fixing policy discrepancies and backdating issues, and general training for agents to help smooth out and automate the enhanced State Farm Agent-to-Customer satisfactory service
  • Responding to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
  • Collaborating with cross-functional teams to enhance overall client experience and satisfaction levels.
  • Operating in dynamic, high-volume environments to provide skilled assistance to more than 30-40 customers each day.
  • Contributing to positive team morale by fostering an inclusive work environment that encouraged collaboration amongst colleagues from diverse backgrounds and skill sets.
  • Participating in ongoing training programs to stay abreast of industry trends, emerging technologies, and best practices within the field of customer service.

To-Go Specialist

Red Robin
02.2023 - 01.2024
  • Handled high-stress situations gracefully, resolving customer concerns promptly and professionally.
  • Answered to-go order phone calls, conveying menu options over telephone and accurately estimating time of delivery.
  • Collaborated with kitchen staff to ensure timely completion of all to-go orders.
  • Operated cash register to accept cash, debit and credit card payments from customers.
  • Handled cash transactions accurately, maintaining accountability for daily sales receipts.
  • Trained new team members on proper procedures for managing to-go orders, promoting consistency in service quality.
  • Arranged items in containers and bags, taking care to segregate items by temperature and optimize loading order to maximize stability of to-go containers and protect food during transportation.
  • Ensured order accuracy, meticulously reviewing each item before handing off to the customer.
  • Increased repeat business by consistently providing friendly and attentive service.

HOH

Buffalo Wild Wings
10.2022 - 02.2023
  • Taking phone calls and orders, bussing tables, running food, cashing people out
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Cashier

Buffalo Wild Wings
08.2021 - 10.2022
  • Taking phone calls and orders, bussing tables, running food, cashing people out
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.

Cashier

McDonald's
02.2021 - 08.2021
  • Cleaning, Stocking, Organizing, Taking orders via headset, Paying customers out, Serving customers
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Stocked, tagged and displayed merchandise as required.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.

Education

Bachelor's degree - Business Administration

Capella University
08.2024 - Current

High School Diploma -

Iroquois West High School
Gilman, IL
08.2018 - 05.2022

Skills

  • Proficient In:
  • Adobe Acrobat (5 years)
  • Onedrive (5 years)
  • Google Drive (5 years)
  • Google Docs (5 years)
  • Google Slides (5 years)
  • Google Sheets (5 years)
  • Microsoft Excel (5 years)
  • Microsoft Word (5 years)
  • Microsoft Power Point (5 years)
  • Software troubleshooting (5 years)
  • Computer literacy
  • Adaptability
  • Honesty
  • Accountability
  • Busser
  • Food Service
  • Cleaning Experience
  • Kitchen Experience (3 years)
  • Customer Experience Training
  • POS Systems (4 years)
  • Restaurant Experience (4 years)
  • Merchandising
  • Cashiering
  • Host/Hostess
  • Organizational skills
  • Food Preparation
  • English Speaking

Certification

  • Driver's License
  • Food Handler Certification March 2023 to March 2026

Languages

English
Native or Bilingual

Timeline

Bachelor's degree - Business Administration

Capella University
08.2024 - Current

PLCC Auto Service Representative

State Farm
01.2024 - Current

To-Go Specialist

Red Robin
02.2023 - 01.2024

HOH

Buffalo Wild Wings
10.2022 - 02.2023

Cashier

Buffalo Wild Wings
08.2021 - 10.2022

Cashier

McDonald's
02.2021 - 08.2021

High School Diploma -

Iroquois West High School
08.2018 - 05.2022

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