Elijah Williams
Champaign,IL
Summary
Dedicated Auto Representative and State Farm Associate committed to consistently delivering exceptional performance, even in challenging situations. I have strong communication skills that help facilitate clear and direct collaboration with team members and customers alike. Proficient in technical applications including Microsoft, Google, and Adobe Suites, with a proven ability to troubleshoot hardware and software issues effectively. Extensive experience in customer service, while fostering adaptability, patience, and a keen focus on maintaining positive client experiences through meticulous attention to detail and quality service.
Overview
5
5
years of professional experience
1
1
Certification
1
1
years of post-secondary education
Work History
PLCC Auto Service Representative
State Farm
01.2024 - Current
- Currently working full-time, Monday through Friday with State Farm. I assist multiple agents and representatives a day via chat and phones, breaking down billing and policy scenarios, "what-if's" for claim issues, fixing policy discrepancies and backdating issues, and general training for agents to help smooth out and automate the enhanced State Farm Agent-to-Customer satisfactory service
- Responding to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Collaborating with cross-functional teams to enhance overall client experience and satisfaction levels.
- Operating in dynamic, high-volume environments to provide skilled assistance to more than 30-40 customers each day.
- Contributing to positive team morale by fostering an inclusive work environment that encouraged collaboration amongst colleagues from diverse backgrounds and skill sets.
- Participating in ongoing training programs to stay abreast of industry trends, emerging technologies, and best practices within the field of customer service.
To-Go Specialist
Red Robin
02.2023 - 01.2024
- Handled high-stress situations gracefully, resolving customer concerns promptly and professionally.
- Answered to-go order phone calls, conveying menu options over telephone and accurately estimating time of delivery.
- Collaborated with kitchen staff to ensure timely completion of all to-go orders.
- Operated cash register to accept cash, debit and credit card payments from customers.
- Handled cash transactions accurately, maintaining accountability for daily sales receipts.
- Trained new team members on proper procedures for managing to-go orders, promoting consistency in service quality.
- Arranged items in containers and bags, taking care to segregate items by temperature and optimize loading order to maximize stability of to-go containers and protect food during transportation.
- Ensured order accuracy, meticulously reviewing each item before handing off to the customer.
- Increased repeat business by consistently providing friendly and attentive service.
HOH
Buffalo Wild Wings
10.2022 - 02.2023
- Taking phone calls and orders, bussing tables, running food, cashing people out
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Cashier
Buffalo Wild Wings
08.2021 - 10.2022
- Taking phone calls and orders, bussing tables, running food, cashing people out
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
Cashier
McDonald's
02.2021 - 08.2021
- Cleaning, Stocking, Organizing, Taking orders via headset, Paying customers out, Serving customers
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Education
Bachelor's degree - Business Administration
Capella University
08.2024 - Current
High School Diploma -
Iroquois West High School
Gilman, IL 08.2018 - 05.2022
Skills
- Proficient In:
- Adobe Acrobat (5 years)
- Onedrive (5 years)
- Google Drive (5 years)
- Google Docs (5 years)
- Google Slides (5 years)
- Google Sheets (5 years)
- Microsoft Excel (5 years)
- Microsoft Word (5 years)
- Microsoft Power Point (5 years)
- Software troubleshooting (5 years)
- Computer literacy
- Adaptability
- Honesty
- Accountability
- Busser
- Food Service
- Cleaning Experience
- Kitchen Experience (3 years)
- Customer Experience Training
- POS Systems (4 years)
- Restaurant Experience (4 years)
- Merchandising
- Cashiering
- Host/Hostess
- Organizational skills
- Food Preparation
- English Speaking
Certification
- Driver's License
- Food Handler Certification March 2023 to March 2026
Languages
English
Native or Bilingual
Timeline
Bachelor's degree - Business Administration
Capella University
08.2024 - Current
PLCC Auto Service Representative
State Farm
01.2024 - Current
To-Go Specialist
Red Robin
02.2023 - 01.2024
HOH
Buffalo Wild Wings
10.2022 - 02.2023
Cashier
Buffalo Wild Wings
08.2021 - 10.2022
Cashier
McDonald's
02.2021 - 08.2021
High School Diploma -
Iroquois West High School
08.2018 - 05.2022
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