Summary
Overview
Work History
Education
Skills
Timeline
Generic

Elijah’nae Woodard

Tampa,FL

Summary

Driven and meticulous professional with extensive experience in healthcare and customer service settings, notably at AdventHealth. Excelled in patient care coordination and HIPAA compliance, enhancing patient satisfaction and operational efficiency. Demonstrated exceptional problem-solving abilities and detail orientation, contributing to improved office administration and patient relations.

Overview

6
6
years of professional experience

Work History

Medical Office Representative

AdventHealth
03.2023 - 01.2024
  • Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
  • Supported office staff and operational requirements with administrative tasks.
  • Maintained current and accurate medical records for patients.
  • Helped patients complete necessary medical forms and documentation.
  • Provides back up to all front office position
  • check in, check out, and medical records
  • Provides data and assistance to Practice Manager / Office Coordinator as required
  • Communicates in a cordial, professional manner with patients via phone and in person to meet the patient’s needs as soon as possible
  • Maintains correspondence, including,progress notes and new patient packets

Customer Service Representative

Maximums
03.2022 - 08.2022
  • Responded to customer requests for products, services, and company information.
  • Utilized customer service software to manage interactions and track customer satisfaction.
  • Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
  • Tracked customer service cases and updated service software with customer information.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Med Tech/Resident Aide

Memory Lane Cottage
04.2021 - 02.2022
  • Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.
  • Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
  • Administered medications to patients and remained vigilant for negative side effects.
  • Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.

Data Entry Clerk

Lincare
01.2019 - 03.2021
  • Completed data entry tasks with accuracy and efficiency.
  • Sorted documents and maintained organized filing process.
  • Organized, sorted, and checked input data against original documents.
  • Scanned documents and saved in database to keep records of essential organizational information.
  • Followed established procedures to enter and process data correctly.
  • Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
  • Compiled and verified accuracy and sorting information to prepare source data for computer entry.
  • Maintained files, records, and chronologies of entry activities.
  • Coded and processed applications into required electronic formats.
  • Corrected data entry errors to prevent duplication or data degradation.
  • Searched, extracted and interpreted information to determine correct input procedure.

Medical Receptions

Bayshore Pointe Nursing & Rehabilitation Center
08.2020 - 02.2021
  • Supported office staff and operational requirements with administrative tasks.
  • Helped patients complete necessary medical forms and documentation.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Maintained current and accurate medical records for patients.
  • Completed patient referrals to other medical specialists.
  • Transcribed phone messages and relayed to appropriate personnel.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Notified manager of incidents and potential incidents relating to patients and staff for swift action.
  • Answered phone calls and messages for Number-physician Type medical facility, scheduling appointments, and handling patient inquiries.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.

Teleservice Representative

One Touch Direct
06.2018 - 08.2020
  • Delivered single call resolutions and maintained customer satisfaction through quality servicing.
  • Explained technical concepts to diverse product users while maintaining pleasant disposition.
  • Implemented best practices throughout service calls, increasing satisfaction surveys Number%.
  • Enhanced junior team performance through mentoring.
  • Minimized escalations by identifying and addressing client needs.
  • Recorded contact information of customers and potential customers in internal database.
  • Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
  • Answered questions about company offerings with knowledgeable responses about products and services.
  • Answered calls, took messages, and transferred calls to correct individuals.

Education

Diploma -

Middleton High School
Tampa, FL

Skills

  • Front Desk Operations
  • HIPAA Compliance
  • Time management expertise
  • Detail Oriented
  • Medical Office Procedures
  • Patient Care Coordination
  • Appointment Scheduling
  • Office Administration
  • Patient Registration
  • Patient Relations
  • Pre-hospital Care
  • Outpatient Care
  • Customer Service
  • Problem-Solving
  • Time Management
  • Flexible Schedule
  • Documentation and Recordkeeping
  • Data Entry
  • CPR Certified
  • Office Coordination
  • Basic Life Support for Health Care Providers (BLS)
  • Patient Health Information Access
  • Written Communication
  • Time management abilities
  • Payment Scheduling and Collection
  • Medical Records Verification

Timeline

Medical Office Representative

AdventHealth
03.2023 - 01.2024

Customer Service Representative

Maximums
03.2022 - 08.2022

Med Tech/Resident Aide

Memory Lane Cottage
04.2021 - 02.2022

Medical Receptions

Bayshore Pointe Nursing & Rehabilitation Center
08.2020 - 02.2021

Data Entry Clerk

Lincare
01.2019 - 03.2021

Teleservice Representative

One Touch Direct
06.2018 - 08.2020

Diploma -

Middleton High School

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Elijah’nae Woodard