ELIJAWON IZIAH FINCH
Oakland,CA
Summary
Results-driven security and operations professional with extensive experience protecting high-risk, high-value commercial properties in fast-paced, downtown environments. Proven expertise in armed mobile patrol, emergency response, threat assessment, and incident management, with a strong track record of maintaining safety, reducing risk, and ensuring operational compliance. Skilled in CCTV surveillance, access control, and detailed reporting, with the ability to respond decisively in critical situations. I bring a well-rounded background in leadership, staff supervision, and customer-facing roles, combining security expertise with strong communication, conflict resolution, and service-oriented skills. Recognized for maintaining professionalism under pressure, leading teams effectively, and delivering a secure, well-managed environment for clients, tenants, and guests.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Armed Patrol Security Officer
Allied Universal
11.2024 - 04.2026
- Conducted armed mobile patrols across multiple high-end commercial properties in fast-paced downtown environments, ensuring safety and asset protection
- Performed comprehensive vehicle and foot patrols to secure perimeters, parking structures, and interior facilities
- Enforced strict access control procedures by verifying credentials for tenants, staff, and visitors
- Monitored and operated CCTV surveillance systems to proactively detect, assess, and respond to potential security threats
- Responded swiftly to alarms, emergencies, and incidents, coordinating effectively with law enforcement and emergency personnel
- Documented detailed incident reports and daily activity logs to support management review and legal compliance
- Applied advanced verbal de-escalation and conflict resolution techniques to safely manage disturbances
- Supported crowd control operations and loss prevention efforts in high-traffic areas
- Provided leadership by guiding and assisting fellow security officers, ensuring adherence to post orders and company standards
Sales Associate
Shoe Palace
09.2023 - 10.2024
- Delivered exceptional customer service by building strong client relationships, identifying needs, and providing tailored product recommendations to consistently meet and exceed sales goals
- Drove revenue growth through upselling, cross-selling, and maintaining in-depth knowledge of products, promotions, and brand standards
- Supported loss prevention initiatives by remaining vigilant to store activity, adhering to security procedures, and reducing shrinkage
- Maintained a clean, organized, and visually appealing sales floor to enhance the overall customer experience and align with merchandising standards
- Ensured inventory accuracy by assisting with stock replenishment, cycle counts, and backroom organization
- Collaborated with team members to achieve daily sales targets and deliver a seamless, high-quality shopping experience
Assistant Manager
Wingstop
03.2020 - 07.2023
- Supervised daily operations, ensuring efficiency, productivity, and adherence to company standards in a fast-paced environment
- Managed staff scheduling, delegated tasks, and monitored team performance to maintain optimal coverage and workflow
- Oversaw cash handling procedures, including register reconciliation, deposits, and shift accountability to ensure financial accuracy
- Enforced safety, security, and operational protocols, maintaining compliance with company policies and regulatory standards
- Resolved customer concerns professionally using strong leadership, communication, and de-escalation techniques to ensure positive outcomes
- Trained and supported team members, fostering a collaborative work environment and consistent service excellence
Education
College Coursework - Progress
Skills
- Armed Mobile Patrol Operations
- Emergency & Incident Response
- Threat Assessment & Deterrence
- CCTV Surveillance & Monitoring
- Access Control & Credential Verification
- Tactical Communication & Conflict Resolution
- Detailed Incident Reporting & Documentation
- Leadership, Team Supervision & Staff Training
- Customer Service & Client Relations
- Loss Prevention & Asset Protection
- Safety & Compliance Enforcement
- Crisis Management & De-escalation
- Situational Awareness & Risk Mitigation
- Operational Efficiency & Workflow Coordination
Accomplishments
- Successfully conducted armed mobile patrols across multiple high-value commercial properties, contributing to consistent threat prevention and a secure operational environment
- Recognized for strong situational awareness and rapid response during emergency and high-risk incidents, helping to de-escalate and resolve issues safely
- Maintained a strong record of accurate incident reporting and documentation used for internal review and external coordination when needed
- Trusted with leadership responsibilities including supervising staff, enforcing post orders, and ensuring compliance with safety and security procedures
- Played a key role in maintaining loss prevention standards through proactive monitoring, attention to detail, and consistent enforcement of protocols
- Demonstrated strong customer service and conflict resolution skills in both security and retail environments, improving client and customer satisfaction outcomes
- Managed operational responsibilities such as scheduling oversight, cash handling, and shift accountability in fast-paced work settings
- Built a reputation for reliability, professionalism, and adaptability across multiple roles requiring leadership and high-pressure decision-making
Certification
- California Guard Card (BSIS)
- Firearms Permit (BSIS)
- Baton & Pepper Spray Certification
- CPR & First Aid Certified
- Armed Security Officer Certification (Valid/Current)
- Security Guard Registration (State Licensed)
- Emergency Response & Crisis Management Training
- De-escalation & Conflict Resolution Training
- CCTV Surveillance & Monitoring Systems Training
- Access Control & Security Protocol Compliance Training
- Workplace Safety & Incident Reporting Procedures
Timeline
Armed Patrol Security Officer
Allied Universal
11.2024 - 04.2026
Sales Associate
Shoe Palace
09.2023 - 10.2024
Assistant Manager
Wingstop
03.2020 - 07.2023