Elijha McElroy
Bloomington,IL
Summary
Versatile and results-oriented professional with a proven track record in leadership, operations management, customer service, and human resources across diverse industries including insurance, retail, food service, and the U.S. military. Skilled in managing high-stakes responsibilities—from authorizing large-scale catastrophe claims at State Farm to leading administrative operations for over 750 service members in the Army. Recognized for operational excellence, team development, and a strong commitment to service quality. Adept at balancing strategic oversight with hands-on execution, consistently driving performance, efficiency, and client satisfaction.
Overview
13
13
years of professional experience
Work History
HR Assistant
Peoria Production Solutions
02.2025 - Current
- Managed employee onboarding process, ensuring compliance with company policies and procedures.
- Coordinated training sessions, enhancing staff development and adherence to regulatory requirements.
- Processed payroll transactions accurately, improving timeliness of employee compensation.
- Assisted in recruitment efforts by screening resumes and scheduling interviews for potential candidates.
Catastrophe Claims Adjuster
State Farm
01.2024 - 02.2025
- Provided critical support to clients affected by catastrophic weather events, managing claims for total and partial home losses.
- Conducted thorough assessments of property damage, creating accurate estimates and quotes to expedite the claims process.
- Authorized and issued payments ranging from $10,000 to $950,000, ensuring clients received timely financial assistance to begin recovery.
- Demonstrated strong analytical and interpersonal skills, balancing accurate damage assessment with empathetic client service.
- Delivered high-quality service under pressure, consistently meeting or exceeding service and response standards.
Store Manager
Starbucks
02.2022 - 01.2024
- Directed all aspects of store operations, including workforce planning, payroll management, and schedule optimization, ensuring efficient and cost-effective staffing.
- Spearheaded initiatives to elevate customer satisfaction, improving customer connection scores and drive-thru times to consistently exceed service benchmarks.
- Analyzed and implemented strategies to maximize revenue and operational performance, contributing to the store’s financial objectives.
- Cultivated a workplace culture grounded in inclusion, diversity, and employee engagement, fostering high morale and teamwork among staff.
- Maintained rigorous standards in service quality and operational efficiency, ensuring an exceptional experience for both customers and baristas.
Human Resources Sergeant
U.S. Army
10.2017 - 05.2022
- Led ARMY G1 operations with exemplary discipline and precision, overseeing a team responsible for comprehensive administrative support to over 750 service members.
- Directed personnel management functions, including data oversight, medical record maintenance, personnel readiness, and regulatory compliance, ensuring optimal service and operational readiness.
- Managed payroll, finance actions, and relocation processes with high accuracy, guaranteeing timely support for all personnel.
- Earned multiple commendations for outstanding service, including the Army Commendation Award, the Army Achievement Medal, and two Good Conduct Medals, recognizing exceptional commitment and excellence in service.
- Implemented process improvements that streamlined administrative functions, enhancing operational efficiency and providing superior support to service members.
Department Supervisor
Lowes
02.2015 - 11.2017
- Led a team of 10 employees across two departments, ensuring efficient operations and a high standard of customer service.
- Demonstrated exceptional leadership by fostering a positive, collaborative environment, building team morale, and driving engagement.
- Established a reputation for reliability and punctuality, consistently setting a strong example for the team through dependable leadership.
- Focused on team development, providing guidance and support to enhance skill levels, performance, and cohesion within the department.
- Excelled in delivering consistent, high-quality service and operational support, contributing to overall store performance and customer satisfaction.
Shift Supervisor
Taco Bell
01.2013 - 02.2015
- Supervised shift operations with a focus on delivering efficient, high-quality service, consistently optimizing drive-thru times and ensuring customer satisfaction.
- Maintained rigorous standards for food quality and speed of service, meeting and exceeding performance benchmarks.
- Cultivated a positive and productive atmosphere, fostering strong team morale and encouraging customer-focused interactions.
- Built strong connections with customers, enhancing their experience and promoting a welcoming environment.
- Demonstrated adaptability and leadership, balancing fast-paced demands with exceptional service quality and team support.
Education
Criminal Justice
University of Maryland at Baltimore
Laurel, MD05.2019
High School - undefined
Manual Academy
Peoria, IL05.2015
Skills
- Service excellence
- Effective communication
- Restaurant experience
- Guest services
- Proficient in Microsoft Word
- Leadership
- Computer literacy
- Microsoft excel
- Office administration
- Employee relations
- Maintaining files
- Human resources administration
- HR policies
- Benefits administration
- Administrative skills
- Human resources support
- Communication management
- Staff education and training
Timeline
HR Assistant
Peoria Production Solutions
02.2025 - Current
Catastrophe Claims Adjuster
State Farm
01.2024 - 02.2025
Store Manager
Starbucks
02.2022 - 01.2024
Human Resources Sergeant
U.S. Army
10.2017 - 05.2022
Department Supervisor
Lowes
02.2015 - 11.2017
Shift Supervisor
Taco Bell
01.2013 - 02.2015
High School - undefined
Manual Academy
Criminal Justice
University of Maryland at Baltimore
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