Elimar Rivera Fernandez
Jacksonville,FL
Summary
Accomplished Lead Licensed Massage Therapist at Taylored Acupuncture, adept in bilingual customer support and team leadership. Excelled in building a loyal clientele through exceptional service, boosting business growth. Proven expertise in problem-solving and office administration, enhancing operational efficiency at Well Women 360. Demonstrates a strong ability to manage high-stress situations and diverse teams, ensuring positive outcomes.
Overview
7
7
years of professional experience
Work History
Lead Licensed Massage Therapist
Taylored Acupuncture
02.2022 - Current
- Maintained detailed records of client sessions, including treatment notes and progress updates, ensuring accurate documentation for future reference.
- Developed a loyal clientele base by establishing strong rapport with clients and consistently delivering high-quality services.
- Contributed to the overall growth of the business through exceptional customer service and positive word-of-mouth referrals.
Spa Manager
Well Women 360
10.2020 - 03.2022
- Trained and mentored staff members to achieve optimal performance levels and maintain high standards of service.
- Established a welcoming atmosphere for guests through exceptional customer service interactions from arrival to departure.
- Managed payroll processes, adhering to budget guidelines while maintaining adequate staffing levels at all times.
Customer Service Representative
Health Insurance Associates
01.2018 - 05.2020
- Managed high-volume inbound calls, effectively prioritizing issues to ensure swift resolution and minimize hold times for customers.
- Assisted customers with Spanish-language inquiries in a timely and professional manner.
- Consistently maintained a professional demeanor under pressure during high-call volume periods or challenging customer interactions.
Paraprofessional
Orange County Schools
08.2017 - 05.2018
- Served as translator and interpreter for written and verbal communication to students, parents and staff members.
- Maintained accurate records of student performance, attendance, and behavior while observing confidentiality guidelines.
- Fostered positive relationships among diverse student groups by promoting cultural understanding and respect.
Education
Associate of Arts - General Studies
Valencia College
Orlando, FL12.2024
Skills
Fluent Bilingualism
Problem-Solving
Customer Support
Call Center Operations
Office Administration
Team Leadership
Timeline
Lead Licensed Massage Therapist
Taylored Acupuncture
02.2022 - Current
Spa Manager
Well Women 360
10.2020 - 03.2022
Customer Service Representative
Health Insurance Associates
01.2018 - 05.2020
Paraprofessional
Orange County Schools
08.2017 - 05.2018
Associate of Arts - General Studies
Valencia College
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