Elimarie Colon
Manchester,PA
Summary
Dynamic and detail-oriented professional with a proven track record at Amazon, excelling in training and operational efficiency. Recognized for strong problem-solving abilities and leadership qualities, I effectively enhance customer satisfaction while ensuring workplace safety. Committed to maintaining high standards in fast-paced environments, I adapt quickly to challenges and prioritize tasks effectively.
Overview
3
3
years of professional experience
Work History
Amazon Associate
Amazon
York, PA
11.2023 - Current
- Conducted training sessions for new associates on store operations and procedures.
- Operated cherry picker to efficiently move, locate, and stack materials in warehouse.
- Inspected cherry pickers daily to ensure safe and proper functionality.
- Identified patterns and trends to proactively address potential operational issues.
- Collaborated with departments to resolve customer issues effectively and enhance satisfaction.
- Maintained attention to detail while managing multiple tasks in a fast-paced environment.
- Adhered to company safety policies during machinery operation to ensure compliance.
- Reported malfunctions or issues observed during inspections promptly to supervisor.
Store Associate
Walmart
York, PA
02.2023 - 03.2023
- Stocked shelves with merchandise and ensured optimal inventory levels.
- Maintained store cleanliness through regular sweeping, dusting, and trash removal.
- Organized promotional displays according to corporate guidelines for maximum visibility.
- Demonstrated excellent customer service by assisting with product selection and inquiries.
- Resolved customer complaints promptly, maintaining professionalism and courtesy.
- Kept updated on current promotions and policies regarding payment and exchanges.
- Supported customers in selecting products based on individual preferences and needs.
Truck Loader
United Parcel Service, UPS
York, PA
10.2022 - 10.2022
- Verified freight bills against invoices for accuracy prior to approval.
- Monitored inventory levels during loading and unloading of vehicles for consistent accuracy.
- Maintained detailed records of all shipments loaded or unloaded.
- Observed proper lifting techniques when manually handling freight from trucks.
- Adhered to safety protocols when managing hazardous materials and operating heavy machinery.
- Ensured timely and accurate completion of all necessary paperwork.
- Secured cargo in trucks using straps, load bars, and blocks for stability.
- Organized goods on shelves according to size, type, and quantity specifications.
Customer Service Agent
Chase Source
York, PA
07.2022 - 10.2022
- Formulated effective strategies for managing difficult customers while upholding professionalism.
- Tracked orders from placement to delivery using internal systems to ensure accuracy.
- Processed refunds, returns, exchanges, and order cancellations in compliance with policy.
- Answered incoming calls promptly and professionally, adhering to company standards.
- Updated customer records in CRM system accurately after each interaction.
- Resolved customer complaints efficiently to enhance satisfaction levels.
- Delivered fast, friendly service for routine inquiries and service complaints.
- Consistently met or exceeded benchmarks for call speed, accuracy, and volume.
Skills
- Reliable and punctual
- Attention to detail
- Leadership qualities
- Work Planning and Prioritization
- Relationship building
- Customer service orientation
- Adaptability and flexibility
- Problem-solving abilities
- Decision-making
- Workplace safety
- Active learning
Languages
Spanish
Professional
Timeline
Amazon Associate
Amazon
11.2023 - Current
Store Associate
Walmart
02.2023 - 03.2023
Truck Loader
United Parcel Service, UPS
10.2022 - 10.2022
Customer Service Agent
Chase Source
07.2022 - 10.2022