Elina Marin
Miami,FL
Summary
Proven leader with extensive experience in customer service, sales, and business operations, consistently achieving goals and enhancing customer satisfaction. Adept at managing financial documentation, payment processing, and customer accounts with superior organizational skills. Eager to leverage expertise in business services and administrative support to excel as a Branch Manager.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Branch Manager
Citibank
Miami, FL
01.2026 - 05.2026
- Reviewed employee job performance and contribution during performance appraisal.
- Managed organizational and documentation compliance procedures within branch.
- Prepared monthly reports outlining branch performance metrics such as sales volume, profitability, customer satisfaction scores.
- Communicated and implemented new ideas and strategies to improve sales, marketing, and staff development.
- Conducted regular audits of branch activities to ensure accuracy in all areas of operation.
- Managed direct reports to maximize productivity, efficiency, and potential.
Personal Banker Safe Act (Bilingual Spanish)
Citibank
Miami, FL
04.2023 - 01.2026
- Work with business credit, recognize/refer larger lending opportunities and cross sell treasury and related small business products.
- Assist in strategies to grow the small business client and implement appropriate sales plans to target Book of Business customers.
- Deliver client services/outbound calls/inbound calls to acquire new relationships and deepen existing relationships through the cross-sell of relevant products and services while delivering remarkable client experience.
- Provide Tellers and other branch staff with coaching and guidance on products and special programs, identifying client needs, and providing appropriate referrals.
- Recognize transaction needs of clients, educate clients on all service and digital channels and leverage technology/marketing tools available to uncover opportunities, and present product offers/financial solutions.
- Understand and comply with Citibank policies, standards and procedures.
- Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
Head Concierge Banker
Citibank
Miami, FL
02.2022 - 04.2023
- The Head Concierge is responsible for providing exceptional service delivery to our internal and external customers in coordination with the Branch team.
- The overall objective is to effectively execute all service transactions (e.g. deposits, payments, address changes, replacement card orders, disputes, etc.)
- Open personal and savings accounts, loans, certificate of deposit, mortgage referrals, merchant products. Estate accounts.
- Lead team by demonstrating exemplary customer service to ensure positive client experience.
- Consistently meet branch goals in cross selling bank products such as Loans, Home equities, Mortgages & Credit cards.
- Secure a safe environment and protect our bank assets by coaching team on official bank policies and procedures.
- Ensuring all staff members are well versed and skilled in all tasks by rotating duties based on individual development needs.
- Address all client issues and concerns in a timely and professional manner to ensure we secure bank assets and client retention.
- Protect bank P&L by opening investigations into missing deposits, and retraining staff to ensure future success.
- Consistently pass branch audits by working closely with Management team and training tellers on updated policies & procedures. Maintain vault & ATM control by ordering various denomination funds and rotating out excess.
- Main point of contact for all teller cash control.
Sales and Service Banker/ Bank C Supp Specialist
City National Bank
Miami, FL
01.2021 - 02.2022
- Performs outbound calls and set appointments for Producing Market Leader and/or Small Business Specialist in accordance with market initiatives and/or branch goals.
- Contributes to meeting branch sales goals. Cross-trains on the products and operational processes associated with the Platform and assists clients with related activities.
- Opens and processes all types of accounts, products, and/or services for customers after consulting with them on their specific needs. Assists customers whenever possible. Refers customer to appropriate business line as needed to ensure customer needs are met.
- Achieves individual referral goals for cross selling off all credits, non-credit and fee income goals.
- The CNB Support Specialist is responsible for providing exceptional service and support to both Internal and External clients during inbound and outbound calls relative to operational, procedural and application related tasks.
- This position requires the exercise of discretion and independent judgment, within the scope of the individual's authority, with respect to matters of significance to the Bank.
- In addition, the role requires that employee cross train across the operating units.
- Open business and personal accounts, merchant's products, mortgage referrals, loans, certificate of deposit.
Teller
Wells Fargo
Miami, FL
08.2018 - 12.2020
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service.
- Educated customers on use of banking website and mobile apps.
- Answered telephone inquiries on checking and savings accounts, loans and lines of credit.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Recognized needs and referred to appropriate representative or line of business for cross-sell or service opportunities.
- Stocked supplies for customers and personal teller station.
- Maintained friendly and professional customer interactions.
- Counted, verified and handled bank deposits and armored car transactions.
- Received loan and utility payments, sending funds to correct destinations.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Lawyer
Rodriguez's Law Office
US
03.2012 - 09.2018
- Prepared and reviewed contracts and other legal documents following applicable regulations.
- Analyzed and applied legal principles and performed legal research to support litigation strategy.
- Negotiated with opposing groups or individuals to reach resolutions avoid litigation and accomplish goals of clients.
- Monitored state and federal regulations to keep company up to date with changing laws.
- Independent professional who assists as an advisor and representative in the defense of the rights and interests of the people in front of the public organisms and the rest of the persons and private entities.
- (Argentina)
Education
Posgrado - Criminal Justice
Universidad Nacional Del Nordeste
Bachelor - Law
Universidad Nacional Del Nordeste
11.2011
Skills
- Business Services
- Payment Processing
- Sales
- Goal Achievement
- Customer Satisfaction
- Administrative Support
- Customer Accounts Management
- Superior Customer Service
- New Product Information
- Business Operations
- Document Organization
- Financial Documentation
Certification
- CNP - Certified Florida Notary Public
- Anti money laundering and terrorism financing risk management - workshop - United States Inter American Community Affairs
Languages
Spanish
Native or Bilingual
English
Full Professional
Additional Information
- REFERENCES. Giovana Pedemonte: Branch Manager Citibank, phone number: +1 (786) 317-3306 .Jesús Jiménez: Branch Manager Citibank, phone number: +1 (305) 915-8497
Timeline
Branch Manager
Citibank
01.2026 - 05.2026
Personal Banker Safe Act (Bilingual Spanish)
Citibank
04.2023 - 01.2026
Head Concierge Banker
Citibank
02.2022 - 04.2023
Sales and Service Banker/ Bank C Supp Specialist
City National Bank
01.2021 - 02.2022
Teller
Wells Fargo
08.2018 - 12.2020
Lawyer
Rodriguez's Law Office
03.2012 - 09.2018
Posgrado - Criminal Justice
Universidad Nacional Del Nordeste
Bachelor - Law
Universidad Nacional Del Nordeste