Elio Filippi
GM
Beaver,PA
Summary
Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.
Overview
47
47
years of professional experience
Work History
G.M. Sales and Service
Beaver Valley Auto Mall, LLC
Monaca, PA
09.2010 - Current
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Formed and sustained strategic relationships with clients.
- Recruited, trained and empowered employees to achieve key performance indicators.
- Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
G.M. Retail/Wholesale Sales of New and Pre-owned
Beaver County DCJ and Nissan
Beaver Falls, PA
01.1999 - 08.2010
G.M. Sales of Retail/Wholesale New/ Pre-owned
G.O. Crivelli Chevrolet
New Castle, PA
05.1983 - 12.1998
Management Trainee
LTV Steel
Aliquippa, PA
03.1981 - 05.1983
Sales Associate New/Pre-owned
Nick Crivelli Chevrolet
Beaver, PA
08.1977 - 03.1981
- Handled customer complaints in a professional manner.
- Greeted customers and provided exceptional customer service.
- Conducted inventories on a regular basis to track stock levels.
- Demonstrated product features and benefits for customers' needs.
Education
Bachelor of Science - Education
Indiana University of Pennsylvania
Indiana, PA08-1977
Skills
- Staff Supervision
- Advertising and marketing
- Vendor Sourcing
- Staff Training and Development
- Customer Retention
- Sales
- Customer Relationship Management
- Sales expertise
- Motivation
- Team Player
Timeline
G.M. Sales and Service
Beaver Valley Auto Mall, LLC
09.2010 - Current
G.M. Retail/Wholesale Sales of New and Pre-owned
Beaver County DCJ and Nissan
01.1999 - 08.2010
G.M. Sales of Retail/Wholesale New/ Pre-owned
G.O. Crivelli Chevrolet
05.1983 - 12.1998
Management Trainee
LTV Steel
03.1981 - 05.1983
Sales Associate New/Pre-owned
Nick Crivelli Chevrolet
08.1977 - 03.1981
Bachelor of Science - Education
Indiana University of Pennsylvania
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