Summary
Overview
Work History
Education
Skills
Awards
Certificate
Languages
Timeline
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Eliona Jean Paglingayen

Eliona Jean Paglingayen

Summary

I am an efficient, hardworking and passionate person. A good listener and fast learner. I am willing to discover and accept new ideas which can be put into practice effectively and to be an asset to your company.

Overview

3
3
years of professional experience

Work History

Fulfillment Head/Customer Service Representative

SATE INTERNATIONAL INC.
07.2020 - 12.2023
  • Streamlined fulfillment processes for faster delivery times and increased customer satisfaction.
  • Tracked delivery goals and developed improvement plans to correct deficiencies.
  • Evaluated employee performance regularly, providing constructive feedback for growth opportunities as well as recognition for achievements accomplished at work.
  • Maintained open lines of communication between departments to ensure smooth workflow transitions from incoming orders through final shipment stages.
  • Trained and supervised team members to ensure consistency in performance and adherence to company policies.
  • Reduced shipping errors, resulting in fewer returns and exchanges.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Assistant of Human Resources

CONCENTRIX
01.2020 - 03.2020
  • Filed paperwork, sorted, and delivered mail and maintained office organization.
  • Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
  • Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.

Reservation and Fare Ticketing Department

JE TRAVEL AND TOURS
03.2024 - 05.2024
  • Worked effectively in fast-paced environments.
  • Self-motivated, with a strong sense of personal responsibility.
  • Strengthened communication skills through regular interactions with others.

Office of the Director Department

DEPARTMENT OF TOURISM IV-A CALABARZON
05.2024 - 06.2024
  • Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.

Education

Bachelor of Science - Tourism Management

CAVITE STATE UNIVERSITY - SILANG CAMPUS
Biga 1, Silang, Cavite, Philippines
09-2024

Skills

  • Customer Service
  • Relationship building
  • Decision-making
  • Team management
  • Verbal and written communication
  • Multitasking and organization
  • Time management
  • Team building
  • Leadership development

Awards

With Honor, 2019-2020

Certificate

  • Filipino Brand of Service Excellence, 04/13/2023, Biga 1, Silang, Cavite, Keneth C. De Gracia and Lester S.J. Uriante
  • Creative Curriculum Vitae and Acting Interview: Standout the Modern Style by IQOR, 01/18/2024, Biga 1, Silang, Cavite, Ms. Maricar Estabol-IQOR's Marketing Manager
  • A Glimpse of the Philippines Culture and Ecotourism, 01/23/2024, Biga 1, Silang, Cavite, Joyce C. Villanueva

Languages

English
Professional Working

Timeline

Office of the Director Department

DEPARTMENT OF TOURISM IV-A CALABARZON
05.2024 - 06.2024

Reservation and Fare Ticketing Department

JE TRAVEL AND TOURS
03.2024 - 05.2024

Fulfillment Head/Customer Service Representative

SATE INTERNATIONAL INC.
07.2020 - 12.2023

Assistant of Human Resources

CONCENTRIX
01.2020 - 03.2020

Bachelor of Science - Tourism Management

CAVITE STATE UNIVERSITY - SILANG CAMPUS

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Eliona Jean Paglingayen