Jared Foale

Fulfillment Assoc., Head Cashier, Customer Service

Lowes Home Improvment

08.2019 - Current

Fulfillment Associate: I handle internet orders in the internet Fulfillment Department- I organize, process, check customer internet order invoices, and pull internet orders, pick-them, sort them, Inspect orders for defects and damages.
I troubleshoot existing computer problems in the Point of Sale systems. Assisting even Front end supervisors in keeping systems on track.
Head Cashier: Developed creative solutions for reducing costs associated with managing the cashier staff.
Maintained records of daily transactions including sales receipts, cash received, discounts issued.
Performed opening and closing duties such as counting money, balancing tills, and reconciling discrepancies.
Scheduled and supervised cashiers during shifts, ensuring proper coverage of registers.
Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans.
Counted and balanced cashier drawers.
Answered other cashiers questions, manage cashiers, manage register tills, and delt with in-person and inbound customer problems and issues.
Trained new team members in cash register operation, stock procedures, and customer service.
Cashier: Processed customer payments quickly and returned exact change and receipts.
Participated in annual inventory audits to verify stock counts against physical inventories.
Customers Service Associate Front End: I helped customers by answering questions, listened to customers with empathy, help to solve customer challenges with merchandise - by using positive language to defuse situations and resolve problems customer's have whether on the phone or in person, and Processed refunds for worn, damaged and broken merchandise.
Displayed strong telephone etiquette, effectively handling difficult calls.
Cashier: Processed payments promptly for customers to exceed productivity standards.
Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
Handled returns, exchanges, and refunds in accordance with company policy while maintaining a high level of customer satisfaction.
Kept check-out areas clean, organized and well-stocked to maintain attractive store.
Helped with purchases and signed customers up for rewards program.