Eliot Mackay
Seattle,WA
Summary
Versatile and results-driven professional with a proven track record at El Gaucho Hospitality, adept in budgeting and finance alongside exceptional team leadership. Excelled in elevating event experiences through innovative logistics planning and client engagement, significantly enhancing customer satisfaction and loyalty. Skilled in leveraging professional software for operational efficiency, embodying professionalism and problem-solving abilities.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Book Keeper & Event Manager
El Gaucho Hospitality
09.2024 - Current
- Maintained and processed invoices, deposits, and money logs.
- Monitored incoming payments from clients, ensuring prompt application of funds against outstanding invoices.
- Reconciled and corrected issues with financial records.
- Maintained accurate records of all transactions, ensuring compliance with company policies and applicable regulations.
- Worked processing actuals for private events for big companies.
- Input financial data and produced reports using Triple Seat software.
- Generated invoices upon receipt of billing information and tracked collection progress.
- Managed and responded to correspondence and inquiries from customers and vendors.
- Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
Special Event Coordinator Internship
El Gaucho Hospitality
05.2024 - 08.2024
- Designed custom event layouts that maximized available space while maintaining a visually pleasing aesthetic.
- Provided exceptional on-site support during events, addressing any issues promptly and professionally.
- Implemented creative solutions for venue challenges, optimizing space usage and enhancing the overall guest experience.
- Facilitated communication between internal events personnel and external vendors to quickly resolve any conflicts or concerns.
- Negotiated favorable agreements with vendors and facilities to keep costs low and fulfill contract budget requirements.
- Conducted post-event evaluations to identify areas of improvement and implement necessary changes.
- Supervised staff during events and maintained efficient performance.
- Learned programmed software and earned a certification in Triple Seat, I can efficiency create contracts and bills to charge to clients.
- Coordinated schedules and timelines for events.
Head Host
Tavolta
11.2023 - 04.2024
- Trained team members on best practices for hospitality, elevating overall staff performance.
- Led pre-shift meetings with the team, discussing nightly specials and any pertinent information.
- Collaborated with management to develop special event plans, ensuring memorable experiences for guests.
- Managed reservations through Seven Rooms, optimizing efficiency and accuracy.
- Streamlined communication between kitchen and front-of-house staff, reducing errors in orders and enhancing overall efficiency.
Food Runner & Expo
El Gaucho Hospitality
05.2023 - 08.2023
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
- Maintained clean and organized dining areas, contributing to a pleasant atmosphere for patrons.
- Provided assistance to kitchen staff by preparing food items for delivery, streamlining service process.
- Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
Table Busser
Sushi Kappo Tamura
08.2021 - 11.2021
- Bussed tables, cleared, cleaned and set tables quickly to facilitate table turns during high volume periods.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Improved customer satisfaction by efficiently clearing tables and resetting them for new guests.
Education
BBA - Accounting
Boise State University
Boise, ID08-2027
High School Diploma -
Bishop Blanchet High School
Seattle, WA08-2023
Skills
- Team leadership and supervision
- Client meetings
- Budgeting and finance
- Logistics planning
- Sales and promotion
- Customer service-driven
- Communication
- Special events planning
- Problem-solving abilities
- Professionalism
Certification
Triple Seat University Diploma
Timeline
Book Keeper & Event Manager
El Gaucho Hospitality
09.2024 - Current
Special Event Coordinator Internship
El Gaucho Hospitality
05.2024 - 08.2024
Head Host
Tavolta
11.2023 - 04.2024
Food Runner & Expo
El Gaucho Hospitality
05.2023 - 08.2023
Table Busser
Sushi Kappo Tamura
08.2021 - 11.2021
Triple Seat University Diploma
BBA - Accounting
Boise State University
High School Diploma -
Bishop Blanchet High School
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