Eliot Diaz
Seattle,WA
Summary
Detail-oriented professional with a robust background in shipping and receiving, customer service, and retail. Proven problem-solving abilities and strong capacity to thrive under pressure while ensuring accuracy and efficiency. Currently pursuing a Bachelor of Science in Computer Science to enhance technical skills and career opportunities.
Overview
2
2
years of professional experience
Work History
Shipping and Receiving Associate
Dakota Lithium Batteries
Seattle, WA
11.2023 - 04.2024
- Obtained required documentation to process shipments and support movement.
- Inspected products to ensure they met quality standards prior to shipment.
- Picked materials from warehouse shelves based on customer orders for shipment preparation.
- Examined shipment contents and compare with manifests, invoices or orders to verify accuracy.
- Packed, sealed or affixed postage to prepare materials for shipping.
- Followed all safety regulations when handling hazardous materials during the shipping and receiving process.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Customer Service Representative
Starbucks
Remote
03.2023 - 09.2023
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
Overnight Stocker
United Supermarkets
Odessa, TX
07.2022 - 02.2023
- Checked expiration dates on all food items to ensure quality control standards were met.
- Checked shelves in department to determine replenishment needs.
- Stocked shelves, racks, and bins with new or transferred merchandise.
- Kept work areas clean, neat and organized for optimal productivity and worker safety.
- Reset merchandise throughout assigned section to give shelves and racks professional appeal.
- Provided excellent customer service when assisting customers in finding desired items or answering questions about products or services offered.
Education
Associate of Science - Computer Science
Seattle Central College
Seattle, WASkills
- Shipping documentation
- Workplace cleanliness
- Barcode scanning
- Labeling and tagging
- Order picking
- Hazardous materials handling
- Pallet jack use
- Package handling
- Warehouse safety
- Attention to detail
- Self-motivated and independent
Timeline
Shipping and Receiving Associate
Dakota Lithium Batteries
11.2023 - 04.2024
Customer Service Representative
Starbucks
03.2023 - 09.2023
Overnight Stocker
United Supermarkets
07.2022 - 02.2023
Associate of Science - Computer Science
Seattle Central College
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