Summary
Overview
Work History
Education
Skills
Websites
Work Availability
Work Preference
Software
Interests
Timeline
Hi, I’m

Ebone Lipscomb

St Louis,MO
Ebone Lipscomb

Summary

Dynamic professional with a rich background in analysis, consistently driving excellence in various capacities. Known for my ability to streamline processes and optimize efficiency, I bring a blend of strategic vision, hands-on experience, and a commitment to excellence. Whether managing teams, overseeing operations, or resolving complex technical issues, I consistently strive for exceptional results. A vibrant professional with a proven track record, I am poised to elevate any organization's success with my diverse skill set and unwavering dedication to excellence.

Overview

11
years of professional experience

Work History

Trane Technologies

Senior Analyst - Claims Support
05.2018 - Current

Job overview

  • Optimizes claims processes, fosters collaboration, and ensures effective communication to achieve project goals and exceed management expectations.
  • Proficient in leveraging Oracle R12 suite, ticketing systems, Salesforce, Zendesk, and various reporting tools to streamline operations and enhance efficiency.
  • Transformed service levels from 47 days to 1 service day, implementing strategic process optimizations and workflow enhancements. Successfully maintained this accelerated turnaround time even during peak seasons, showcasing commitment to efficiency and customer satisfaction.
  • Subject matter expert and process owner for Trane's Independent Wholesale Distributors, and Trane owned store locations throughout the United States and Canada.

Holiday Inn Express

Night Audit Manager
06.2015 - 12.2017

Job overview

  • Accomplished Senior Night Audit Manager with a proven track record of overseeing nightly operations for optimal efficiency and accuracy.
  • Proficient in financial reconciliation, staff leadership, and ensuring compliance with industry standards.
  • Recognized for consistently achieving and exceeding financial targets while maintaining impeccable service standards.
  • Experienced in training and supervising night audit teams to deliver exceptional guest experiences.

Midtowne Market

Office Manager
04.2015 - 12.2017

Job overview

  • Led recruitment, hiring, training, and coaching initiatives to cultivate a high-performing front-end grocery team.
  • Spearheaded precise cash management procedures, overseeing voids, approving discounts, and monitoring daily cash transactions, consistently managing cash drawers exceeding $20,000.
  • Orchestrated seamless store operations, delegating responsibilities to optimize efficiency.
  • Managed the customer service desk, cashiers, cart staff, and money center, ensuring a top-tier customer experience while maintaining financial integrity.

Walgreens

Technical Support Specialist
07.2013 - 07.2014

Job overview

  • Proactively provided technical support to Walgreens store staff, resolving complex software and hardware issues with efficiency and precision.
  • Surpassed normalized troubleshooting resolution goals by an impressive 18.34%, showcasing a commitment to excellence.
  • Collaborated with and shared expertise with colleagues to enhance collective knowledge and optimize the resolution of customer issues.
  • Demonstrated a proactive approach to problem-solving, ensuring seamless operations and customer satisfaction.

Education

Missouri State University
Springfield, MO

Master of Business Administration - MBA,
01.2017

Southern Illinois University, Carbondale
Carbondale

Bachelor's of Science, Marketing
01.2012

Danville Area Community College
Danville, IL

Associate's of Science, Business Administration
01.2008

Danville High School
Danville, IL

High School Diploma
01.2007

Skills

  • Subject Matter Expert
  • Analytical Skills
  • Business Analysis
  • Management
  • Project Management
  • Software Development
  • Reporting & Analysis
  • Data Analysis
  • Customer Relationship Management (CRM)
  • Oracle R12 Database
  • Salesforce CRM
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Contract WorkPart Time

Work Location

RemoteHybrid

Important To Me

Company CultureWork-life balanceCareer advancementPaid sick leaveHealthcare benefits401k matchPaid time offFlexible work hoursPersonal development programsStock Options / Equity / Profit SharingWork from home option

Software

Microsoft Suite

Tableau

Salesforce

Zendesk

Oracle

Interests

Cooking

Baking

DIY

Traveling

Hiking

Timeline

Senior Analyst - Claims Support

Trane Technologies
05.2018 - Current

Night Audit Manager

Holiday Inn Express
06.2015 - 12.2017

Office Manager

Midtowne Market
04.2015 - 12.2017

Technical Support Specialist

Walgreens
07.2013 - 07.2014

Missouri State University

Master of Business Administration - MBA,

Southern Illinois University, Carbondale

Bachelor's of Science, Marketing

Danville Area Community College

Associate's of Science, Business Administration

Danville High School

High School Diploma

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Ebone Lipscomb