Elique Reed
Saint Louis,US
Summary
Knowledgeable about effective strategies for monitoring operations and evaluating programs, Good report writing, for recordkeeping and critical thinking skills. Dedicated to maintaining a healthy report with customers. Loan Specialist with talent for Customer Service and Management, Strong knowledge of company computer software, Communicative and team-oriented with proficiency with customers. Proven history of fostering verbal and written communications to meet team, individual, and management objectives.
Overview
5
5
years of professional experience
Work History
Delivery Driver
Town and Country Couriers LLC
Saint Peter’s, MO
08.2023 - Current
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Managed customer inquiries and complaints in polite and professional manner.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Verified accuracy of all deliveries against order forms.
- Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
- Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
Manager
Tower Loan
Washington, MO
03.2022 - 09.2023
- Assisting customers with account inquiries and payments for personal loan accounts opened, documenting all conversations with customers
- Handling Customer Payments via debit card, bank account ACH, money order, and checks by mail or at counter
- Soliciting previous and current customers for new and renewal loans accounts for continued business with existing good customers
- Speaking with and directing delinquent accounts in order to arrange payment schedules and understand the best course of action for customers moving forward
- Closing loans with customers in person with friendly and comfortable customer service to create a easing and appealing environment to discuss customer financial advice
- Selling insurance to customers who qualify for the existing premiums such as Credit Life, Health, Involuntary Unemployment, and Personal Property Insurances
- Listened carefully to customer complaints and swiftly resolved issues taking appropriate action
- Identified valuable solutions for customers with credit problems
- Developed and maintained knowledge of available loan products, processing procedures and underwriting and general departmental guidelines
- Maximized company profitability with appropriate pricing of new loan orientations, fee income, and selling products and services
- Delivered high levels of customer service to facilitate smooth process
Encoder
DHL eCommerce
Saint Louis, MO, US
05.2020 - 11.2020
- Organized entered data, with batches and labels to facilitate sortation of entered information
- Scanned, sorted and entered paper files into digital database
- Followed and carefully adhered to guidelines and encoding schedules to meet deadlines
- Reviewed updated account information in company computer system
- Collaborated with encoding team to distribute tasks and improve workflow
- Organized billing and invoice data, prepared accounts receivable generated revenue reports to support audits
- Responded to daily inquiries and requested within mandated time frame to meet deadlines
- Oversaw the workflow of other employees and replenished them with batches for the process of encoding to ensure a well maintained consistency of workflow
Valet Attendant
Ambassador Valet
Saint Louis, MO, US
08.2019 - 01.2020
- Parked and retrieved guest vehicles quickly to avoid long wait times
- Returned guests' vehicles while following safe driving practices and obeying traffic laws
- Drove vehicles to parking area, secured vehicles and returned tag and keys to key booth
- Greeted guests, explained valet procedures and answered questions to drive satisfaction and repeat business
- Created exceptional customer service by delivering safe, seamless, and prompt parking experiences
- Loaded and unloaded luggage for guests, opened car doors and provided directions to front desk
- Patrolled parking areas and monitored car safety to prevent car theft and damage
- Positioned and removed barricades to open or close parking areas to better assist the flow of traffic
- Greeted customers and took car keys to park vehicles in available spots
- Coordinated team of valets handling car parking needs for regular guests and special event parking
Education
Bachelor Of Dental Science - Dental Hygiene
Saint Louis Community College
St. Louis, MOHigh School Diploma -
Parkway West High School
Ballwin, MO05.2019
Skills
- Microsoft Office (Word, Outlook, Access, Excel)
- Adobe
- Emails/Faxes
- Policies and credit limits
- Credit option explanation
- Verbal and Written Communications
- Issue resolution
- Loan approvals
- Customer service-focused
- Debt and credit management
- Time management
- Sales expertise
- Reliable
- Flexibility
- Friendly
- Problem-solving
- Teamwork and collaboration
- Product knowledge
- Sales and Promotions
- Customer Service
- Payment Processing
- Data Management
Languages
Spanish
Limited Working
Timeline
Delivery Driver
Town and Country Couriers LLC
08.2023 - Current
Manager
Tower Loan
03.2022 - 09.2023
Encoder
DHL eCommerce
05.2020 - 11.2020
Valet Attendant
Ambassador Valet
08.2019 - 01.2020
Bachelor Of Dental Science - Dental Hygiene
Saint Louis Community College
High School Diploma -
Parkway West High School