Elisa Brown
Augusta,Georgia
Summary
Dynamic HCV Case Manager at Augusta Housing Authority with a proven track record in crisis intervention and compliance. Expert in navigating complex issues faced by low-income families, while maintaining organized documentation. Skilled in office procedures and adept at fostering safe environments for vulnerable populations. Committed to empowering clients through effective communication and support.
Overview
19
19
years of professional experience
Work History
HCV Case Manager
Augusta Housing Authority
08.2006 - Current
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
- Promoted a safe environment for vulnerable populations by reporting suspected abuse or neglect.
- Explaining HUD and AHA policies, procedures and guidelines to participants and Landlords.
- Review monthly reports in a timely manner
- Computes unreported income cases.
- Enter all report changes into the computer system.
- Provides administrative support to other staff members when needed.
Education
Associate of Science - Business Administration
Fayetteville Technical Community College
Fayetteville, North Carolina, NC06-1996
High School Diploma -
Bradwell Institute
Hinesville, GA05-1990
Skills
Office Procedures
Ability to Work under pressure
Organized
Knowledge of Office Equipment
Knowledge of problems associated with low income families
Ability to work with people from disadvantaged environments
Timeline
HCV Case Manager
Augusta Housing Authority
08.2006 - Current
Associate of Science - Business Administration
Fayetteville Technical Community College
High School Diploma -
Bradwell Institute