Elisa Bustamante-Upton
Peoria,AZ
Summary
Young professional committed to learning, developing skills and team contribution. Self-directed and energetic with superior performance in both autonomous or collaborative environments working
independently and collaborating with others on group projects. Strong organizational and team collaboration skills with experience in improving processes.
Overview
9
9
years of professional experience
Work History
Reception, Donor Support, and Processing Technican
CSL Plasma
Peoria , Arizona
06.2022 - Current
- Assisted in the collection of plasma donations from donors.
- Educated donors about the importance of donating plasma safely and responsibly.
- Monitored donor vitals throughout the donation process, such as temperature, pulse rate, blood pressure.
- Maintained a clean and safe environment by adhering to infection control guidelines at all times.
- Assisted in training new employees on proper procedures related to donor collection processes.
- Provided excellent customer service by responding promptly to inquiries from donors or staff members.
- Coordinated workflow based on stat, schedule, or outpatient needs.
Administrative Assistant
Lash Amos Urolog MD
Silver City, NM
06.2017 - 01.2018
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
Assistant Manager
Sonic Drive-in Downtown Silver City
Silver City , NM
10.2014 - 05.2017
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Developed a system for tracking inventory and ordering supplies as needed.
- Monitored employee attendance records, timekeeping, and payroll information.
- Managed customer service inquiries and complaints in a timely manner.
- Resolved conflicts between team members in an effective manner.
- Maintained up-to-date knowledge of company products and services.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Supervised daily operations including scheduling shifts, assigning duties.
Education
Business Management
Western New Mexico University
Silver City, NM12-2021
Skills
- Business Management
- Training and mentoring
- Problem-Solving
- Administrative Support
- Communication Management
- Scheduling expertise
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
References
References available upon request.
Timeline
Reception, Donor Support, and Processing Technican
CSL Plasma
06.2022 - Current
Administrative Assistant
Lash Amos Urolog MD
06.2017 - 01.2018
Assistant Manager
Sonic Drive-in Downtown Silver City
10.2014 - 05.2017
Business Management
Western New Mexico University
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