Marisela Alvarez Ruvalcaba
Union City,CA
Summary
Skilled in venipuncture and infection control, I excel in staff supervision and budget management. At CSL Plasma, I lead a team to enhance operational efficiency, demonstrating strong leadership and conflict resolution skills. My adeptness in vendor communication and process improvement significantly contributed to achieving project goals within budget, ensuring high levels of donor satisfaction and engagement.
Overview
10
10
years of professional experience
Work History
Lead Donor Support Technican/Phlebotomist
Csl Plasma
Hayward, CA
09.2022 - Current
- Manage resources and delegated tasks to ensure timely completion of projects.
- Provide assistance with conflict resolution among team members.
- Draw blood from patients to collect samples using venipuncture and following aseptic techniques.
- Enforce infection control and sharps disposal procedures to protect patients, co-workers, and self.
- Assess plasma collection machines for proper functionality.
- Collect specimen samples and transport them to the laboratory for processing.
- Train new employees on proper procedures related to donor collection processes.
- Train staff and manager on how to operate new plasma collection machine.
- Lead, train, and mentor a team of donor support technicians to ensure effective and efficient operations.
- Provide guidance and assistance during the donation process, troubleshooting issues as they arise.
- Ensure donors are comfortable and well-informed throughout the donation process.
Office Administrator
Quest Diagnostics
San Carlos, CA
08.2022 - 02.2024
- Assisted in creating and maintaining budgets for phlebotomy services, including staffing, supplies, and equipment.
- Monitored and recorded expenses related to phlebotomy operations, ensuring they stayed within budget limits.
- Reviewed and processed financial documents.
- Tracked contract expiration dates, and facilitated renewals and/or amendments when necessary.
- Maintained communication with vendors and service providers to address issues, negotiate terms, and resolve disputes. Reviewed claims for completeness prior to claim submission.
- Reviewed and processed laboratory documents.
- Identified patients using proper procedures prior to specimen collection.
Office Administrator
Plated
Union City, CA
06.2015 - 08.2019
- Provided precise and reliable administrative and financial record-keeping.
- Supervised staff, conducted, and set up orientations for new employees. Monitored staff's work and provided ongoing training to staff.
- Reviewed and managed contracts with vendors; assisted the manager during contract negotiations.
- Performed administrative duties that included updating procedures, maintaining an inventory of supplies and forms, overseeing equipment maintenance, and managing filing systems.
Education
Certified Phlebotomy Technician -
Institution of Business Technology
Santa Clara05-2017
High School Diploma -
James Logan High School
Union City, CA06-2009
Skills
- Venipuncture techniques
- Infection control
- Patient identification
- Budget management
- Vendor communication
- Expense tracking
- Staff supervision
- Conflict resolution
- Effective training
- Process improvement
- Team leadership
- Customer engagement
Languages
Spanish
Professional
Timeline
Lead Donor Support Technican/Phlebotomist
Csl Plasma
09.2022 - Current
Office Administrator
Quest Diagnostics
08.2022 - 02.2024
Office Administrator
Plated
06.2015 - 08.2019
Certified Phlebotomy Technician -
Institution of Business Technology
High School Diploma -
James Logan High School