Melissa Morales
Auburndale,FL
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
Work History
Donor Services Support 2
OneBlood
Winter Haven, Florida
02.2024 - Current
- Performed venipuncture and other blood collection procedures according to established standards.
- Followed all safety protocols when handling hazardous materials.
- Verified patient information prior to specimen collection.
- Calibrated equipment according to manufacturer specifications.
- Provided excellent customer service while interacting with patients.
- Adhered to HIPAA guidelines regarding patient privacy.
- Collected specimens from adult, geriatric, and special needs patients.
- Educated patients on proper blood draw techniques.
- Prepared specimens for transport to external laboratories.
- Maintained a clean, safe, and organized work environment.
- Responded quickly and effectively to emergency situations.
- Observed patient for unusual reactions or events to take appropriate action under established guidelines.
- Located veins suitable for puncture to draw blood using sterilized needles, vials and other equipment.
- Maintained patient comfort and safety throughout the phlebotomy process.
Lab Medical Assistant 2
BayCare
Winter Haven, Florida
05.2019 - 02.2024
- Performed venipuncture and other blood collection procedures according to established standards.
- Collected specimens from pediatric, adult, geriatric, and special needs patients.
- Provided excellent customer service while interacting with patients.
- Assisted in the training of new phlebotomists.
- Followed all safety protocols when handling hazardous materials.
- Verified patient information prior to specimen collection.
- Calibrated equipment according to manufacturer specifications.
- Adhered to HIPAA guidelines regarding patient privacy.
- Educated patients on proper blood draw techniques.
- Maintained a clean, safe, and organized work environment.
- Responded quickly and effectively to emergency situations.
- Observed patient for unusual reactions or events to take appropriate action under established guidelines.
- Located veins suitable for puncture to draw blood using sterilized needles, vials and other equipment.
- Maintained patient comfort and safety throughout the phlebotomy process.
- Prepared and packaged specimens for courier transport.
- Monitored patients for adverse reactions and provided immediate care as needed.
Retention Specialist
Charter Communnications
Auburndale, Florida
01.2016 - 05.2019
- Resolved escalated issues from customers in a timely manner.
- Worked closely with sales team members to ensure successful onboarding of new clients.
- Assisted customers with complaints, inquiries, and billing issues while maintaining a high level of customer satisfaction.
- Explained new products and services to customers.
- Performed customer negotiations to reach fair conclusion for both business and customer.
- Resolved customer service or billing issues by exchanging merchandise, refunding money, or adjusting bills.
- Monitored competitive trends to ensure retention strategies remained effective and relevant.
- Verified order changes to resolve customer complaints or concerns.
- Identified potential risks associated with retaining existing customers and developed action plans accordingly.
Education
High School Diploma -
Auburndale Senior High School
Auburndale, FL05-2001
Skills
- Venipuncture techniques
- Specimen preparation
- Patient education
- Safety protocols
- HIPAA compliance
- Equipment calibration
- Customer service
- First Aid/CPR
- PPE use
Timeline
Donor Services Support 2
OneBlood
02.2024 - Current
Lab Medical Assistant 2
BayCare
05.2019 - 02.2024
Retention Specialist
Charter Communnications
01.2016 - 05.2019
High School Diploma -
Auburndale Senior High School