Elisa Ceja
Riverside,USA
Summary
Energetic and personable, well-suited for roles requiring strong customer interaction and relationship building. Understanding of sales principles and customer service techniques, combined with effective communication and organizational skills. Focused on driving positive customer experiences and achieving the goals of the workplace.
Overview
3
3
years of professional experience
Work History
Sales Associate
Oakwest
11.2024 - Current
- Processed transactions efficiently using point-of-sale systems, ensuring accurate cash handling.
- Provided exceptional customer service, resolving customer inquiries and complaints to maintain satisfaction.
- Built relationships with customers to encourage repeat business.
- Collaborated with team members to improve overall store performance, sharing best work methods and offering help as needed.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Maintained calm demeanor and professionally managed issues in stressful and busy situations.
Salesperson
Esmeralda's Jewelry
03.2024 - 05.2024
- Delivered exceptional customer service to enhance client satisfaction and loyalty.
- Engaged customers in social conversations to create a pleasant and easy shopping experience.
- Conducted product demonstrations, effectively communicating features and benefits to clients.
- Maintained the cleanliness of display cases and other areas throughout the store.
Party Host/Coordinator
Sky Zone Trampoline Park
07.2022 - 12.2023
- Served guests with enthusiastic, helpful demeanor to promote positive, memorable experiences.
- Managed guest expectations by relaying information regarding hours, party packages and attractions.
- Created an atmosphere conducive to having fun by engaging with guests in conversation or activities.
- Organized seating arrangements, decorations, and food supplies.
- Greeted guests and provided them with party information.
- Provided support to guests during the event including answering questions and addressing any concerns.
Education
High School Diploma - Film
University of California, Riverside
Riverside, CA06.2027
Skills
- Exceptional customer service
- Time management and punctuality
- Fast Learner
- Goal-oriented
- Problem-solving skills
- Excellent written/verbal communication
- Cash handling accuracy
- POS System operation
- Strength in multi-tasking
- Teamwork and collaboration
- Excellent people skills
- Product and service sales
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Interests
- Enjoying the art of baking and pastry-making, experimenting with recipes
- I have a passion for creating and editing films/videos
- Engaging in Fashion and Style through upcycling old clothes
Timeline
Sales Associate
Oakwest
11.2024 - Current
Salesperson
Esmeralda's Jewelry
03.2024 - 05.2024
Party Host/Coordinator
Sky Zone Trampoline Park
07.2022 - 12.2023
High School Diploma - Film
University of California, Riverside