Elisa Cortez
Winters,California
Summary
Dynamic Training Specialist with a proven track record at Compass Connections, enhancing staff competencies and ensuring regulatory compliance. Expert in project management and intercultural communication, I've significantly improved training outcomes and staff performance. Skilled in developing engaging, data-driven programs that foster innovative thinking and employee development.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Training Specialist
Compass Connections
Fairfield, USA
04.2019 - Current
- Assist in leading the Training Department at Compass Connections, enhancing staff understanding of policies and improving skill sets for better service to at-risk youth
- Implemented compliance strategies with federal and state agencies, ensuring training programs met all regulatory standards and contributed to the safety and well-being of adolescents
- Developed and analyzed training effectiveness reports, using data to refine and optimize training strategies for improved staff performance and program outcomes
- Collaborated with stakeholders during federal audits by demonstrating our expertise in various training topics and providing data and reports that positively impacted program outcomes
- Encourage innovative thinking by addressing various learning styles through documentaries on the topics we discuss and creating engaging activities to enhance staff learning
Student Assistant
California Secretary of State
Sacramento, USA
09.2015 - 04.2019
- Managed customer's personal information with confidentiality and integrity
- Trained new students and staff in accounting, Statement of Information, and Business Entities
- Responsible for handling customers' complaints by phone and email
Education
Bachelor of Arts - Communication Studies
California State University
Sacramento, CA01.2017
Skills
- Training Facilitation
- Project Management
- Organizational skills
- Research
- Compliance Management
- Data analysis
- Technical Proficiency
- Online training experience
- Program planning
- Employee development
- Onboarding programs
- Adult learning theory
- Intercultural communication
Certification
- Previous Professional Assault Crisis Training and Restrain Certification Instructor
- HeartSaver CPR (Cardiopulmonary Resuscitation) and First Aid
- Nonviolent Crisis Intervention/CPI (Crisis Prevention Institute) Training
Languages
- Proficient in Spanish
- Proficient in English
Timeline
Training Specialist
Compass Connections
04.2019 - Current
Student Assistant
California Secretary of State
09.2015 - 04.2019
Bachelor of Arts - Communication Studies
California State University
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