Elisa Faye Johnson
Newburg,MO
Summary
Results-driven Master Trainer/Instructor and Health Coach with 23 years of experience in health care research and training for the Federal government. Expertise includes data analysis, conducting surveys, and preparing reports, with a focus on enhancing health care programs for veterans. Proven ability to translate complex findings into actionable strategies, delivering impactful courses and presentations.
Overview
17
17
years of professional experience
Work History
Social Science Program Coordinator – Health Coach/Health Care Research
Department of Veterans Affairs
Kansas City, Missouri
02.2020 - Current
- Coached Military Veterans to eliminate high risk behaviors and promote healthy lifestyle choices.
- Conducts intake and assessments of potential program participants, collecting and recording needed information to assist in facilitating program enrollment.
- Developed behavioral interventions and treatment plans for Veterans to reduce chronic illnesses and enhance quality of life.
- Provides client follow-up care through telephone contacts, secure messaging, in addition to virtual and face-to-face follow-up appointments.
- Delivered information and resources to partner agencies, enhancing their ability to provide necessary services.
- Research and conduct health care surveys of medical centers, hospitals, health care clinics, and doctor offices of health care services and programs provided.
- Collected and analyzed data on client health care preferences and needs, identifying key factors influencing these preferences.
- Prepare reports of findings, illustrating data graphically and translating complex findings into written texts.
- Measure and assess client satisfaction.
- Devise and evaluate methods and procedures for collecting data, such as surveys, opinion polls, or questionnaires, or arrange to obtain existing data.
- Measure the effectiveness of health care programs and services in meeting client needs.
- Seek and provide information to help clients find affordable and proximity health care within their local area and are or can be approved providers for the Veterans Administration, Medicare, Medicaid, or Social Security Disability.
- Veterans’ Health Administration VA Medical Center
- Supervisor: Deborah Campbell (816) 634-8045
- Okay to contact this Supervisor: Yes
Information Referral/Master/Trainer/Supportive Service Research
Army Community Service
Fort Leonard Wood, United States
09.2009 - 02.2020
- Served as Information and Referral Specialist for Army Community Service, connecting clients with essential resources and support.
- Coordinated client referrals to appropriate resources, fostering effective communication and understanding among diverse individuals.
- Acted as a source of information, making referrals and providing assistance to individuals facing challenges beyond their resources.
- Received visitors, examined customer issues, verified needs, and referred clients to the appropriate staff member.
- Utilized professional tact, discretion and judgment in eliciting information and identification necessary to validate authorized user status.
- Instructed clients on any necessary forms to be completed or other administrative requirements associated with their visit.
- Utilized client tracking system to conduct client intakes and scheduling.
- Scheduled appointments, resolved scheduling conflicts and maintained calendars of service providers.
- Updated database with client information and research database to develop statistics.
- Utilized computer databases and software to prepare various presentations, statistical reports, and spreadsheets.
- Managed daily operations, enhancing communication and providing guidance to staff in delivering quality service.
Education
Bachelor's Degree - Sociology, Psychology
Drury University
Springfield, MO, United States05-2007
Associate's Degree - Education
Drury University
Springfield, MO, United States05-2005
Skills
- Health Coaching
- Health Care Research
- Health program evaluation
- Program Evaluation
- Collecting Data
- Analyzing Data
- Survey execution
- Preparing Reports
- Briefing presentations
- Private/Group Coaching
- Supportive Service Agencies
Day Phone
573-528-9722
Job Related Training
- Common Faculty Development – Instructor Course, 02/01/19
- Instructor Certification Training Course
- U.S. Army Basic Airborne Course, 04/01/96
- Army Community Service Master Trainer, 08/15/10
- Instructor Trainer Course for ACS, 04/10/10
- 200 hr. Yoga Teacher Training, 09/30/21
- National Board Certified Health and Wellness Coach (NBC-HWC), 04/01/24
Timeline
Social Science Program Coordinator – Health Coach/Health Care Research
Department of Veterans Affairs
02.2020 - Current
Information Referral/Master/Trainer/Supportive Service Research
Army Community Service
09.2009 - 02.2020
Bachelor's Degree - Sociology, Psychology
Drury University
Associate's Degree - Education
Drury University