Felecia Ward
McDonough
Summary
Healthcare advocate with extensive case management and community outreach experience. Specializes in engaging high-risk patients, improving communication, and coordinating care to enhance service delivery. Focused on addressing social determinants of health to empower vulnerable populations and improve community health outcomes.
Overview
24
24
years of professional experience
Work History
Community Health Worker/Care Coach 1
Humana/Centerwell
Atlanta
03.2022 - 04.2026
- Enrolled top 5% high risk patients in HRPM (high risk patient management) to prevent high hospital utilization.
- Engaged with patients over 12 weeks, fostering improved communication and trust.
- Provided education on chronic medical conditions such as type II diabetes, chronic kidney disease and COPD.
- Managed a caseload of up to 46 patients
- Made home visits to assess in home safety risks for patients.
- Provided resources to assist with SDOH such as food/housing insecurity and financial assistance.
- Delivered timely updates to doctors and clinical staff on patient conditions, ensuring coordinated care.
Case Manager
Dekalb County Office of Aging
Atlanta
03.2021 - 03.2022
- Managed 75-80 client cases for seniors 60 and older, ensuring tailored support and advocacy to meet individual needs.
- Conducted assessments to determine eligibility for agency services, effectively guiding clients to appropriate resources such as meals-on-wheels, respite, in-home, and transportation services.
- Created care plans according to client needs and goals.
- Provided essential resources to clients facing housing, food, and financial insecurity, enhancing their access to support and improving overall well-being.
Care Manager/Information & Referral Specialist
Cobb County Senior Services
Marietta
04.2002 - 02.2021
- Oversaw case load of 100-200 seniors 60 and older, ensuring timely access to essential services.
- Completed intake and assessed seniors 60 and older for agency services such as meals-on-wheels, respite, homemaker and transportation.
- Facilitated access to housing, food, and financial resources for seniors and families facing insecurity.
- Facilitated connections between seniors and families with essential community services to improve their quality of life.
- Interviewed and completed financial applications for seniors 55 and older who met federal poverty guidelines to get assistance with utilities, rent, medication and mortgage.
- Managed and planned monthly Grandparents raising Grandchildren support group.
- Oversaw Commodity food box program with Atlanta Community Food Bank for seniors 60 and older.
Education
Certification - Case Management
Boston University
Boston, MA05-2012
Masters - Human Services,specialization in social and community services
Capella University
Minneapolis, MN12-2009
Certification - Gerontology
Kennesaw State University
Kennesaw, GA05-2005
Bachelor of Arts - Sociology
Valdosta State University
Valdosta, GA12-1994
Skills
- Patient advocacy
- Health education
- Community outreach
- Care coordination
- Resource coordination
- Case management
- Referral coordination
- Care plan development
- Health assessment
- Client assessment
- Crisis intervention
- Health coaching
- Social determinants of health
- Community-based resources
- Home visiting
- Data collection
- Resource allocation
- Interdisciplinary collaboration
- Effective communication
- Problem solving
- Conflict resolution
- Time management
- A Cultural competence
- Human services knowledge
- Service coordination
- HIPAA guidelines
- Health assessment
Contacts
2240 Whispering Pines Lane, McDonough, GA, 30253, +1 (678) 215-9911, feleciaward1027@gmail.com
Timeline
Community Health Worker/Care Coach 1
Humana/Centerwell
03.2022 - 04.2026
Case Manager
Dekalb County Office of Aging
03.2021 - 03.2022
Care Manager/Information & Referral Specialist
Cobb County Senior Services
04.2002 - 02.2021
Certification - Case Management
Boston University
Masters - Human Services,specialization in social and community services
Capella University
Certification - Gerontology
Kennesaw State University
Bachelor of Arts - Sociology
Valdosta State University