Coleisha Earthman
Austin
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
9
9
years of professional experience
2021
2021
years of post-secondary education
Work History
Community Health Worker
City of Austin
Austin
06.2023 - 12.2024
- Conducted health education workshops for community members on various health topics.
- Assisted individuals in accessing healthcare services and community resources.
- Collaborated with local organizations to promote public health initiatives and programs.
- Provided support to clients in navigating social services and healthcare systems.
- Participated in outreach activities such as health fairs or community events.
Customer Service Representative (Remote)
Alorica
Austin
03.2021 - 03.2023
- Assisted customers with inquiries and resolved issues promptly.
- Managed customer accounts and updated information accurately.
- Collaborated with team members to enhance service quality.
- Answered customer inquiries and provided accurate information regarding products and services.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Patient Care Representative
City of Austin
Austin
03.2019 - 02.2021
- Managed patient inquiries and appointment scheduling for healthcare services.
- Provided accurate information about medical procedures and insurance coverage.
- Assisted patients with registration forms and documentation requirements.
- Handled sensitive patient data while ensuring confidentiality and compliance.
- Assisted healthcare providers in managing patient care by coordinating appointments, referrals, laboratory tests, and medical records.
File Clerk
Internal Revenue Service, IRS
Austin
12.2017 - 02.2019
- Organized and maintained filing systems for sensitive tax documents.
- Reviewed and sorted incoming correspondence for proper distribution.
- Assisted staff with retrieval of documents from electronic databases.
- Handled confidential material with discretion in accordance with company regulations.
- Monitored file inventory levels and reordered supplies as necessary.
Summer Youth Employee
Travis County Health And Human Services
Austin
06.2016 - 09.2016
- Assisted youth in developing job skills through hands-on training activities.
- Organized community events to promote youth engagement and participation.
- Collaborated with team members to create educational resources for program participants.
- Supported administrative tasks, including maintaining participant records and schedules.
- Encouraged positive behavior among participants through role modeling.
Education
Associate of Applied Science - Criminal Justice
Austin Community College
Austin, Texas, TX 05.2023 - 12.2025
East Austin College Prep
Austin, TXSkills
- Health education
- Community outreach
- Patient advocacy
- Records management
- Team collaboration
- Problem resolution
- HIPAA guidelines
- Resource advocacy
- Data management
- Customer service
- Patient support
- Public outreach
- Client advocacy
- Customer engagement
- Healthcare coordination
- Organized and detail oriented
- Healthcare advocacy
- Appointment scheduling
- Data confidentiality
- Communication skills
- Strong teamwork
- Quality control
- Time management
- Adaptability
- Problem solving
- Self motivated
- Decision making
Timeline
Community Health Worker
City of Austin
06.2023 - 12.2024
Associate of Applied Science - Criminal Justice
Austin Community College
05.2023 - 12.2025
Customer Service Representative (Remote)
Alorica
03.2021 - 03.2023
Patient Care Representative
City of Austin
03.2019 - 02.2021
File Clerk
Internal Revenue Service, IRS
12.2017 - 02.2019
Summer Youth Employee
Travis County Health And Human Services
06.2016 - 09.2016
East Austin College Prep