Kelly Worley
Trenton,Michigan
Summary
Dynamic Community Health Worker with a proven track record at Accompany Health, adept at resource advocacy and health education. Skilled in motivational interviewing and community outreach, I successfully reduced hospital readmissions through comprehensive care plans, enhancing patient well-being and access to services for underprivileged populations. Committed to fostering trust and improving health outcomes.
Overview
10
10
years of professional experience
Work History
Community Health Worker
Accompany Health
10.2023 - Current
- Connected families with necessary social services, alleviating barriers to healthcare access and improving quality of life.
- Built trust within diverse communities through cultural competency training, empathetic communication skills, and active listening techniques.
- Addressed patient concerns and provided support to vulnerable demographics.
- Participated in ongoing professional development opportunities to stay current on best practices in community health work, ensuring the delivery of quality services to clients.
- Increased awareness of available resources by organizing and participating in community health fairs and events.
- Managed enrollment, transportation, and paperwork for individuals to take advantage of community resources.
- Provided ongoing support for clients managing chronic conditions, contributing to better self-management and reduced complications.
- Promoted access to healthcare services for underprivileged populations through community outreach efforts.
- Counseled patients on health-related topics and lifestyle changes for improved well-being.
- Reduced hospital readmissions by collaborating with multidisciplinary teams to provide comprehensive care plans for patients.
Histology Technician
Henry Ford Hospital
08.2020 - 10.2023
- Reduced turnaround time for test results by streamlining histology procedures and workflow.
- Maintained a high level of quality control, ensuring accurate and reliable test results for patients.
- Improved diagnostic accuracy with meticulous attention to detail in slide preparation and staining.
- Reviewed slides for quality control prior to sending to pathologists.
- Minimized infection risk by regularly cleaning and disinfecting work areas and equipment.
- Documented routine laboratory instrument maintenance and corrective actions.
- Cut, mounted and stained samples from hospital patients suffering from acute and chronic concerns.
- Completed complex histological procedures to prepare slides for analysis.
- Sorted specimens according to priority and difficulty of procedures and recorded all processes in pathology log.
- Monitored inventory levels of supplies, equipment, and reagents used and placed orders for replacements.
- Dictated and grossed tissue samples obtained from multiple physicians' offices and medical facilities.
Medical Receptionist
Downriver Medical Associates
05.2019 - 08.2020
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed multi-line phone system and pleasantly greeted patients.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
Medical Assistant
Downriver Medical Associates
02.2015 - 08.2020
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
Education
Associate of Applied Science - Health Administration
Oakland Community College
Bloomfield Hills, MI01-2027
Associate of Science - Science
Henry Ford College
Dearborn, MI01-2021
Skills
- Organized and detail oriented
- Schedule management
- Health education
- HIPAA guidelines
- Community-based resources
- Public outreach
- Motivational interviewing
- Care plan development
- Health promotion
- Home visiting
- Health coaching
- Nutrition counseling
- Healthy living plans
- Substance abuse prevention
- Resource advocacy
- Behavior change techniques
- Expense reduction
- Reasoning
- Healthcare advocacy
- Mental health care assistance
- CPR and first aid
- Multitasking
- Problem-solving
- Active listening
- Community education
- Community outreach
- Health service referrals
- Critical thinking
- Excellent communication
- Conducting home visits
Timeline
Community Health Worker
Accompany Health
10.2023 - Current
Histology Technician
Henry Ford Hospital
08.2020 - 10.2023
Medical Receptionist
Downriver Medical Associates
05.2019 - 08.2020
Medical Assistant
Downriver Medical Associates
02.2015 - 08.2020
Associate of Applied Science - Health Administration
Oakland Community College
Associate of Science - Science
Henry Ford College
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