Elisa Holman
McLeansville
Summary
A customer-focused quality analyst with extensive experience in regulated laboratory environments, specializing in conducting thorough quality assurance reviews, and ensuring strict compliance with regulatory standards. Proven expertise in internal audits, developing corrective action plans, and driving continuous improvements in quality, safety, and operational efficiency. With exceptional organizational skills and a keen attention to detail, I effectively manage multiple priorities in high-pressure environments. Committed to maintaining the highest quality standards and enhancing customer satisfaction, I possess a deep understanding of quality systems, training requirements, and best practices.
As a highly skilled Quality Analyst with a strong background in process improvement, data analysis, and quality audits, I have a solid understanding of Six Sigma methodologies and ISO standards. I am proficient in enhancing product quality and implementing effective testing strategies, consistently driving efficiency and productivity through process optimization.
Additionally, I am an engaging Quality Control Analyst with excellent collaboration and troubleshooting skills. My ability to work seamlessly with clients, peers, and professionals has been integral to successful project outcomes. Experienced in inspections and mentoring others, I bring a comprehensive approach to quality control and continuous improvement efforts.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Quality Analyst
LabCorp
Burlington
08.2022 - Current
- Provide essential support to laboratories, senior management, clients, and other LabCorp sites
- Assist with projects and activities related to quality assurance, quality improvement, quality training, and other duties within the Quality Assurance department
- Conduct audits of each technical lab twice a year and non-technical departments annually
- Order, disseminate, and input approximately 1-21 proficiency surveys weekly into the relevant agency's database
- Manage training and maintenance of the regional lab’s electronic document system
- Assist the Quality Manager in hosting accreditation agencies for inspections
- Support the Quality Manager in training initiatives and monthly meetings
Special Coagulation Lab Supervisor I
LabCorp
Burlington
01.2022 - 01.2023
- Supervise day-to-day operations of the Special Coagulation lab, ensuring accurate test performance and timely reporting of results
- Directly supervise, train, and mentor laboratory personnel within the department
- Monitor daily workflow and schedule sufficient assay coverage to ensure operational efficiency
- Ensure proper staffing across all shifts within the department
- Research, resolve, and escalate production errors when necessary
- Drive continuous process improvements and enhance service levels
- Ensure all equipment is properly maintained through Quality Control protocols
- Prepare and maintain Quality Assurance records and documentation
- Evaluate new process improvements and provide actionable recommendations
- Conduct regular meetings with 11 direct reports, offering coaching and development feedback
- Perform bench work as required and maintain proficiency in technical operations
- Ensure compliance with state and federal regulations in all work activities
- Administer and manage departmental policies and procedures
- Process and maintain payroll and personnel files, and perform other administrative duties as needed
Special Coagulation Team Leader
LabCorp
Burlington
01.2017 - 01.2022
- Experienced clinical laboratory professional collaborating with the department supervisor and technical director to assist in executing validation protocols
- Contribute to the development of new methods, evaluate processes and procedures, and complete specialized projects as needed
- Perform department scheduling across all shifts to prioritize patient care and ensure operational efficiency
- Serve as a liaison between departments (clinical trials, customer service, and other Labcorp sites) for technical inquiries and test results
- Success Examples: BCS XP validation; APS validation review and testing; Monthly QC review promptly; performing competency evaluations; SOP authoring and review; a supervisor designee who evaluates the accuracy of QC and patient testing; ensuring compliance with regulatory agencies (CAP, NYDOH, ISO, and internal procedures); train employees when needed; I am a constant resource for our department for special needs and requests related to patient results and upcoming validation projects (Hexagonal Phase and Free Protein S)
Special Coagulation Senior Technologist
LabCorp
Burlington
01.2011 - 01.2017
- Perform patient testing across all benches within the department, ensuring accurate and timely results
- Demonstrate strong troubleshooting skills by resolving instrument issues efficiently
- Make informed technical decisions regarding testing procedures and problem-solving
- Provide guidance to staff members on the analysis and interpretation of specialized patient results
- Assist in training employees, as needed, to enhance departmental knowledge and skills
- Conduct proficiency testing using CAP and ECAT materials to ensure compliance with quality standards
- Monitor and replenish bench supplies as necessary to maintain smooth operations
Special Coagulation Technologist
LabCorp
Burlington
01.2009 - 01.2011
- Perform patient testing across all benches within the department, ensuring accuracy and adherence to testing protocols
- Evaluate the acceptability of specimens for testing based on established criteria to maintain quality standards
- Conduct routine preventative maintenance on instruments to ensure optimal performance and minimize downtime
- Collaborate with vendors to troubleshoot and resolve equipment issues efficiently
- Report accurate and timely test results to support quality patient care and clinical decision-making
- Perform both routine and complex technical procedures in accordance with departmental Standard Operating Procedures (SOPs)
- Maintain a safe and organized work environment, promoting productivity and efficient workflow
Special Coagulation Technician (MLT)
LabCorp
Burlington
01.2003 - 01.2009
- Perform patient testing across all benches within the department, ensuring adherence to established testing protocols
- Assess the acceptability of specimens for testing in accordance with defined criteria to ensure quality results
- Conduct routine preventative maintenance on laboratory instruments to ensure consistent performance
- Collaborate with vendors to troubleshoot and resolve equipment issues promptly
- Report accurate and timely test results to support high-quality patient care
- Execute both routine and complex technical procedures in compliance with departmental Standard Operating Procedures (SOPs)
- Uphold a safe and organized work environment that supports a productive and efficient workflow
Education
MASTER OF SCIENCE - Regulatory Compliance
Arizona State University
Tempe, AZ07-2025
Bachelor of science - Kinesiology
UNC-Greensboro
Greensboro, NC05-2017
Associated in Applied Science - Medical Laboratory Technology (AAS MLT)
Alamance Community College
Graham NC05-2003
Skills
- Quality goal development
- Coaching and mentoring
- Team leadership
- Collaboration with PhDs and medical directors
- Accreditation audits
- Compliance with licensure and accreditation standards
- Interpersonal communication
- Coordination between laboratories and leadership
- Communication channels for quality issues
- Quality management software proficiency
- Laboratory quality systems knowledge
- Regulatory compliance maintenance
Certification
- Lean Six Sigma Yellow Belt, Alamance Community College, 11/15/22
- Lean Six Sigma Green Belt, Alamance Community College, 04/22/25
- ISO 15189:22 Certified Auditor Training, Punyam Academy, 12/28/24
- Measurement Uncertainty Training, Punyam Academy, 12/28/24
- ISO 13485:2016 Lead Implementer Training, Punyam Academy, 10/04/24
Awards
Labcorp Laboratorian of the Year, 2017
Timeline
Quality Analyst
LabCorp
08.2022 - Current
Special Coagulation Lab Supervisor I
LabCorp
01.2022 - 01.2023
Special Coagulation Team Leader
LabCorp
01.2017 - 01.2022
Special Coagulation Senior Technologist
LabCorp
01.2011 - 01.2017
Special Coagulation Technologist
LabCorp
01.2009 - 01.2011
Special Coagulation Technician (MLT)
LabCorp
01.2003 - 01.2009
MASTER OF SCIENCE - Regulatory Compliance
Arizona State University
Bachelor of science - Kinesiology
UNC-Greensboro
Associated in Applied Science - Medical Laboratory Technology (AAS MLT)
Alamance Community College
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