Results-driven Billing and Collections Leader with 15 years of experience in optimizing billing operations and resolving complex issues. Expertise in billing resolution, invoicing accuracy, and team development through effective leadership. Strong communicator with a proven ability to foster relationships with diverse colleagues and clients.
Work History
Complex Billing & Collections Lead
2 Years 2 Months
Axinn LLP | 06.2024 - Current
Developed best practices and processes to enhance billing and electronic billing efficiency for the firm
Review and interpret new or updated client’s Outside Counsel Guidelines by summarizing critical billing terms and compliance factors for firm leadership
Decrease billing errors and maintain full compliance by leveraging Onyx to enforce client-specific timekeeper and billing rules
Support collection efforts and financial oversight by delivering reporting on client accounts receivable to the CFO and partners
Maintain transparent financial records and maximized client satisfaction by resolving major payment discrepancies, including overpayments, duplicate payments, and shortfalls
Resolved major payment discrepancies, including overpayments, duplicate payments, and shortfalls, ensuring transparent financial records and client satisfaction
Managed annual attorney rate increases, new hires, and client fee rate arrangements in Aderant and ebilling platforms, facilitating communication with partners and billing team
Assist Manager with month-end closing, training, ad hoc requests, and department projects, including Aderant upgrade
Billing & Collections Manager
2 Years 5 Months
Axinn LLP | 01.2022 - 06.2024
Managed billing and conflict teams of 7 coordinators across multiple offices, supervising coordination of staff responsibilities and allocating work assignments to optimize team performance
Improved billing accuracy, system proficiency, and procedural compliance by providing comprehensive training to team members and establishing a consistent development program
Reviewed and exported time entries from time management systems into Aderant to ensure accurate billing processes
Update Aderant with new timekeepers, users and rate information
Addressed high volume of management, partner, and client requests regarding billing inquiries and reporting, ensuring timely resolution of issues
Finance Supervisor
6 Years 11 Months
Axinn LLP | 01.2015 - 12.2021
Supervised daily operations for team of 2 to 7 billing, accounts payable, and conflicts/compliance coordinators, ensuring efficient workflow and timely task completion
Prepared performance evaluations for finance team and provided training for areas of improvement
Generated all monthly prebills and created month end reports for Finance Manager
Review and processed complex bills upon request of billing partners
Analyzed LEDES files and corrected errors to increase accuracy across client ebilling systems and ensure smooth submission
Trained all new hires (attorneys, paralegals, and legal administrators) in Carpe Diem and provided orientation for billing and conflicts/compliance.
Provided support to the conflict team, answered inquiries regarding searches, performed searches on special or off business hours requests, monitored engagement letters for receipt and rate agreements.
Generated weekly/monthly reports for cash receipts, alternative fee billing, and write-down approvals, facilitating informed decision-making for finance manager and executive director
Reviewed weekly accounts payable forecast and recommended payables, supporting accurate cash flow management for finance manager
Billing Coordinator
7 Years 7 Months
Axinn LLP | 05.2007 - 12.2014
Generate, edit, process & post over 100 client bills
Submit electronic billing for all clients using various e-billing platforms
Ensure all bills are meeting client guidelines and policies for all types of billing and ledes submissions, including responding and settling all inquiries and/or rejections
Ensured compliance of all bills with client guidelines and policies for various billing types, addressing inquiries and rejections promptly
Prepared monthly and weekly accruals and budget reviews for billing partners and clients, facilitating informed financial decisions
Process and report daily cash and wire receipts
Researched and resolved overpayments, duplicate payments, and short payments, maintaining accurate financial records
Assist Controller with Accounts Receivable reporting and provide documentation for collections
Prepare and circulate the firm’s new matter memos. Including, assigning of new client/matters, entering client contact information, conflict details, and rate schedules in the firm’s systems
Managed client engagement letters by verifying agreement details against billing system records. Confirm details of agreement are consistent within billing system
Education
Bachelor of Science
York College of the City University of New York | Jamaica, NY | 06.2004