Summary
Overview
Work History
Education
Skills
Timeline
Generic

Elisa Lugo

Katy

Summary

Dedicated professional with a positive attitude and strong communication skills, experienced in delivering exceptional service at Rover and Angelica's Cleaning. Proven ability to ensure cleanliness and safety while effectively managing client needs. Being bilingual and exceling in multitasking and problem-solving, I consistently enhance in customer satisfaction and maintaining high standards.


Overview

11
11
years of professional experience

Work History

Pet Sitter/Dog Walker

Rover
10.2022 - Current
  • Gave animals proper attention to promote secure environment in owner's absence.
  • Exercised animals regularly with walks and rigorous play activities.
  • Managed pet safety and wellness in owners' absence by securing yard gates and removing items that could make pets sick.
  • Communicated professionally with pet owners via phone, email, and text.
  • Followed pet care instructions for dietary needs and medication regimens.
  • Cleaned up after dogs and properly disposed of waste to keep community clean and free of potential hazards.

House Cleaner

Angelica's Cleaning
07.2019 - 04.2021
  • Delivered quality customer service to address urgent needs and cleaning requests.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Verified cleanliness and organization of storage areas and carts.
  • Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
  • Restocked cleaning storage cabinets, carts and baskets for easy use.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.

Cashier

Whataburger
03.2015 - 02.2018
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Greeted customers entering store and responded promptly to customer needs.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Welcomed customers and helped determine their needs.
  • Answered questions about store policies and addressed customer concerns.

Education

High School Diploma -

Morton Ranch High School
Katy, TX
05-2016

Skills

  • Cleaning and sanitization
  • Communication
  • Positive Attitude
  • Dependable
  • Problem-solving
  • Speak Spanish
  • Friendly, positive attitude
  • Multitasking Abilities
  • Organizational skills
  • Attention to detail

Timeline

Pet Sitter/Dog Walker

Rover
10.2022 - Current

House Cleaner

Angelica's Cleaning
07.2019 - 04.2021

Cashier

Whataburger
03.2015 - 02.2018

High School Diploma -

Morton Ranch High School

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