Elisa Maldonado
New Braunfels,TX
Summary
Dynamic and dedicated professional with a strong work ethic and a passion for customer service, honed at Bucees. Proven ability to enhance operational efficiency and foster team collaboration, while implementing food safety practices. Skilled in inventory management and delivering exceptional hospitality, ensuring customer satisfaction and loyalty.
Overview
1
1
Language
6
6
years of professional experience
Work History
Deli Clerk
Bucees
New Braunfels, TX
10.2024 - Current
- Maintained cleanliness and organization of deli counter and equipment.
- Managed inventory levels, ensuring fresh stock availability for customers.
- Collaborated with team members to streamline service processes during peak hours.
- Implemented food safety practices, adhering to health regulations consistently.
- Trained new staff on deli operations and customer service standards effectively.
- Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
- Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Improved workflow efficiency by effectively multitasking, prioritizing tasks, and communicating with team members.
- Delivered exemplary customer service to guests, even in peak business periods to promote retention.
Sales Associate
Hotworx
New Braunfels, TX
06.2023 - 10.2024
- Delivered exceptional customer service, fostering strong relationships and enhancing client satisfaction.
- Assisted in merchandise presentation, ensuring optimal product visibility and organization.
- Utilized point-of-sale systems for efficient transaction processing and inventory management.
- Trained new sales team members on product knowledge and customer engagement techniques.
- Implemented promotional strategies to drive sales growth during peak seasons.
Team Lead
MOD Pizza
New Braunfels, TX
01.2021 - 10.2024
- Led team to enhance customer service quality, fostering a positive dining experience.
- Streamlined operational processes, reducing wait times and improving efficiency during peak hours.
- Trained and mentored staff on best practices for food preparation and service excellence.
- Implemented inventory management systems, optimizing stock levels and minimizing waste.
- Collaborated with management on strategic initiatives aimed at increasing store profitability and customer satisfaction.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
Customer Service Representative
Walgreens
Austin, TX
06.2020 - 12.2020
- Collaborated with team members to streamline operations, reducing wait times during peak hours.
- Assisted in training new staff on company policies and customer service best practices.
- Maintained organized merchandise displays to enhance store appearance and promote products.
- Monitored inventory levels regularly, ensuring stock availability for popular items and timely replenishment.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
Phlebotomy Technician -
Phlebotomy Training Specialist
San Antonio, TXSkills
- Customer service
- Cleanliness and sanitation
- Honesty and integrity
- Strong work ethic
- Hospitality service expertise
Languages
Spanish
Native or Bilingual
Timeline
Deli Clerk
Bucees
10.2024 - Current
Sales Associate
Hotworx
06.2023 - 10.2024
Team Lead
MOD Pizza
01.2021 - 10.2024
Customer Service Representative
Walgreens
06.2020 - 12.2020
Phlebotomy Technician -
Phlebotomy Training Specialist