Elisa Matamoros
Summary
Dynamic professional with a proven track record in customer service and front desk management at Auto Title of Texas. Skilled in relationship building and time management, I excel in creating exceptional guest experiences while efficiently handling administrative tasks. Committed to delivering results and enhancing operational efficiency in fast-paced environments.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Desk Clerk
auto title of texas
01.2023 - 07.2025
- Managed front desk operations and guest check-ins efficiently.
- Provided excellent customer service and resolved guest inquiries promptly.
- Handled billing processes and processed payments for guests smoothly.
- Maintained cleanliness and organization of the front desk area consistently.
- Utilized reservation software to manage bookings and update availability regularly.
- Updated guest profiles with contact information and preferences.
- Performed administrative duties such as filing paperwork, data entry, creating reports .
Server/Tableside Bartender
Chama Gaucha Brazilian Steakhouse
10.2021 - 01.2025
- Daily tasks include serving tables, providing excellent customer service.
- Other tasks include being behind the bar servicing customers, as well as traveling around the restaurant promoting specialty cocktails and other spirits with liquor carts.
- Provided exceptional service to high volume of daily customers.
- Operated POS terminals to input orders, split bills, and calculate totals.
Salesperson Representative
Land Rover Southwest
11.2024 - 01.2025
- Engaged customers through personalized service and expert product knowledge.
- Built strong customer relationships through effective communication and follow-up.
- Developed key customer relationships to increase sales.
- Educated customers about products and services offered by the company.
- Providing the best customer service experience.
AVID Tutor
Fort Bend Independent School District
08.2018 - 06.2019
- Developed engaging lesson plans for diverse learning styles and needs.
- Provided one-on-one tutoring to support student comprehension and retention.
- Collaborated with teachers to align tutoring efforts with classroom objectives.
- Provided tutoring services for AVID students in Math, English, Science and Social Studies courses.
Education
High School Diploma -
Dulles High School
06-2018
Skills
- Positive attitude
- Time management
- Attention to detail
- Guest relations
- Administrative tasks
- Customer service
- Front desk management
- Team player attitude
- Front desk operations
- Hospitality industry expertise
- Sales techniques
- Relationship building
Certification
- Food Handlers certified
- TABC certified
Timeline
Salesperson Representative
Land Rover Southwest
11.2024 - 01.2025
Desk Clerk
auto title of texas
01.2023 - 07.2025
Server/Tableside Bartender
Chama Gaucha Brazilian Steakhouse
10.2021 - 01.2025
AVID Tutor
Fort Bend Independent School District
08.2018 - 06.2019
High School Diploma -
Dulles High School
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