Lisa Stein
Bay St Louis ,MS
Summary
Dynamic and professional Desk Clerk at Econo Lodge Hotel, adept at enhancing guest satisfaction through effective communication and problem-solving. Skilled in cash handling and reservation management, I trained new staff and implemented efficient filing systems, contributing to streamlined operations and improved guest experiences. A dedicated team player with a focus on excellence.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Desk Clerk
Econo Lodge Hotel
Picayune, MS
02.2015 - 11.2021
- Managed front desk operations, ensuring seamless guest check-in and check-out procedures.
- Facilitated effective communication between guests and hotel staff to resolve inquiries promptly.
- Coordinated room assignments and special requests to enhance guest satisfaction.
- Implemented efficient filing systems to maintain accurate records of reservations and transactions.
- Trained new desk clerks on hotel policies, customer service techniques, and operational procedures.
Skills
Problem-solving skills
Cash handling
Customer satisfaction focus
Hospitality industry expertise
Time management
File management
Team player attitude
Reception management
Complaint handling
Guest relations
Basic accounting
Tourism knowledge
Reservation management
Appointment setting
Word processing
Travel arrangements
Spreadsheet tracking
Front desk operations
Cash handling experience
Team collaboration
Customer communication
Attention to detail
Staff training
Professional and mature
Accomplishments
- Achieved Result through effectively helping with Task.
- Achieved Result by completing Task with accuracy and efficiency.
- Supervised team of Number staff members.
- Documented and resolved Issue which led to Results.
- Achieved Result by introducing Software for Type tasks.
Affiliations
N/A
Certification
N/A
Additional Information
N/A
Timeline
Desk Clerk
Econo Lodge Hotel
02.2015 - 11.2021