Martin Cerda
Pittsburg,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Desk Clerk
PeopleReady, A TrueBlue
09.2024 - Current
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Enforced building rules with staff, guests, and outside professionals.
- Recorded significant occurrences in daily log with professionalism and critical details.
- Maintained clean, tidy and sanitized common areas for personnel and guests.
- Monitored building for hazardous conditions or situations and notified correct personnel.
- Collected room deposits, fees, and payments.
- Checked in and out designated equipment, keys, and supplies.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Compiled and analyzed data to produce reports.
Desk Clerk
PBS Staffing
04.2024 - 07.2024
- Logs communications and building activity, including unusual events as well as violations of the house rules, visitor policy, and other policies and procedures
- Answer telephones, direct calls and take accurate messages
- Responds to emergencies by calling the appropriate emergency services and on-call staff, and act as a resource in emergency situations
- Investigates on residence floors when necessary and appropriate i.e., noise complaints, facilities issues, etc
- Enforces the appropriate building policies and house rules
Laborer
Nestor Gutierrez
01.2020 - 01.2024
- Performed general housekeeping and cleaning tasks
- Used measuring tools such as gauges and tape measure to identify conforming parts during production
- Loaded, unloaded, and moved material to and from storage and production areas
- Worked alongside the team to accomplish work goals according to schedule
Appliance Installer/Unloader
Sharon's Kitchen And Appliances
02.2017 - 11.2019
- Applied mechanical skills to perform maintenance on equipment
- Unloaded packages with care and placed in the proper staging area
- Delivered, loaded, unloaded, and installed kitchen appliances
Dishwasher
Cheesecake Factory Inc.
06.2016 - 01.2017
- Washed equipment, surfaces, refrigerators, and other areas and applied sanitizing chemicals
- Cleared, washed and stacked all plates, dining utensils, and trays quickly and without breaking
- Followed supervisor instructions to complete tasks on time
- Scraped, washed and efficiently restacked dishware, utensils, and glassware to keep the kitchen ready for customer demands
Homecare Provider
Independent Contractor
01.2016 - 01.2017
- Provided patients with assistance in completing daily tasks, reducing daily burden on family members
- Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support
- Cooked tasty, nourishing meals for patients to promote better nutrition
Education
Skills
- Excellent Customer Service
- Emergency Response
- Safety Procedures
- Complex Problem-Solving
- De-escalation Skills
- Compassionate Caregiving
- Problem-solving skills
- Activity logging
- Front desk operations
- Time management
Timeline
Desk Clerk
PeopleReady, A TrueBlue
09.2024 - Current
Desk Clerk
PBS Staffing
04.2024 - 07.2024
Laborer
Nestor Gutierrez
01.2020 - 01.2024
Appliance Installer/Unloader
Sharon's Kitchen And Appliances
02.2017 - 11.2019
Dishwasher
Cheesecake Factory Inc.
06.2016 - 01.2017
Homecare Provider
Independent Contractor
01.2016 - 01.2017
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