ELISA MENDOZA
Bronx
Summary
Bilingual hospitality professional with experience in airport, restaurant, and administrative environments. Skilled in guest relations, front-of-house operations, and providing personalized customer service. Experienced in assisting guests, coordinating service needs, resolving concerns, and creating welcoming experiences through professionalism, communication, and attention to detail.
Overview
5
5
years of professional experience
Work History
Hostess / Guest Services
Mulberry Street Restaurant
Queens, NY
03.2026 - Current
- Welcome and assist guests while providing professional service in an airport hospitality environment.
- Manage guest arrivals, seating coordination, waitlists, and guest flow to support smooth operations.
- Addressed guest requests and special accommodations, ensuring positive experiences and timely resolution of service concerns.
- Coordinated with servers and management to optimize service delivery and uphold guest satisfaction.
- Identified issues, analyzed information, and provided solutions to problems.
Administrative Assistant / Customer Service
Nuevo Rey Body Work
Bronx, NY
04.2024 - 02.2026
- Facilitated customer interactions via phone, email, text, and in-person to enhance service experience.
- Coordinated appointments, invoices, customer records, and administrative documentation for efficient office operations.
- Conducted follow-ups with customers, resolved concerns, and nurtured positive client relationships.
- Assisted with daily office tasks to ensure smooth workflow.
- Resolved problems, improved operations, and provided exceptional service.
Hostess / Busser
Reno’s Trattoria
Bronx, NY
04.2024 - 05.2025
- Welcomed guests and provided professional services and support in a dynamic work environment.
- Coordinated guest seating, reservations, and front-of-house operations to ensure seamless dining experiences.
- Addressed guest requests and upheld a polished, organized atmosphere during service.
- Aided servers and front-of-house team during peak periods, sustaining high service standards.
Front Desk Receptionist / Administrative Assistant
Ainsa Dominicana SRL
La Vega, Dominican Republic
09.2021 - 03.2024
- Managed front desk operations, ensuring efficient guest check-in and check-out processes, client inquiries, and daily administrative tasks.
- Coordinated appointment scheduling
- Assisted in maintaining accurate records of visitor logs and correspondence for compliance purposes.
- Greeted and assisted clients in person and by phone, delivering professional service to enhance client experience.
- Prepared contracts, receipts, customer documentation, and payment records.
- Streamlined office operations through effective organization, record management, and precise documentation.
Education
Intensive English Course -
Universidad Católica Del Cibao (UCATECI)
La Vega, Dominican Republic01.2017
High School Diploma -
Centro Educativo Nuestra Señora De Las Mercedes
La Vega, Dominican Republic01.2022
Skills
- Event Coordination
- Customer Service
- Front-of-House Operations
- Guest Assistance & Issue Resolution
- Guest Arrival & Flow Coordination
- Reservation & Seating Coordination
- Seating management
- Airport Hospitality
- Attention to Detail
- Highly adaptable
- Adaptability
- Problem solving
LANGUAGES
Spanish - Native
English - Advanced
Timeline
Hostess / Guest Services
Mulberry Street Restaurant
03.2026 - Current
Administrative Assistant / Customer Service
Nuevo Rey Body Work
04.2024 - 02.2026
Hostess / Busser
Reno’s Trattoria
04.2024 - 05.2025
Front Desk Receptionist / Administrative Assistant
Ainsa Dominicana SRL
09.2021 - 03.2024
Intensive English Course -
Universidad Católica Del Cibao (UCATECI)
High School Diploma -
Centro Educativo Nuestra Señora De Las Mercedes