Joshua Elmer
Brunswick,US
Summary
Dynamic guest services professional with a proven track record at Vail Resorts, excelling in customer service excellence and conflict resolution. Adept at enhancing guest experiences through effective communication and event management. Recognized for anticipating needs and fostering positive relationships, ensuring satisfaction and loyalty in fast-paced environments.
Overview
8
8
years of professional experience
Work History
Guest Services - Ticket Scanner (Seasonal)
Powder Mountain Ski Resort
Eden, Utah
11.2024 - Current
Events Team Member (Seasonal)
LL Bean
Freeport, Maine
09.2023 - 01.2024
- Delivered outstanding customer service to event attendees, ensuring a seamless experience
- Assisted with event setup, execution, and breakdown while maintaining a high standard of guest interaction
- Proactively addressed attendee needs and inquiries, enhancing overall satisfaction
- Managed multiple event-related responsibilities in a fast-paced, dynamic environment
- Monitored event progress throughout the day and made adjustments as needed.
- Monitored event activities to ensure compliance with safety regulations and venue policies.
Guest Service Representative
Vail Resorts
Mt Crested Butte, CO
11.2019 - 04.2023
- Provided top-tier customer service by welcoming guests, addressing inquiries, and resolving concerns efficiently
- Assisted guests with on-mountain services, ensuring safety and enjoyment while collaborating with ski patrol when needed
- Maintained an exceptional standard of hospitality by anticipating guest needs and exceeding expectations
- Resolved customer complaints with professionalism, focusing on positive guest experiences and retention
- Provided assistance to guests throughout their stay.
- Invited guests to join loyalty programs and special promotions to stay connected.
Guest Services
The Crested Butte Nordic Center
Crested Butte , Colorado
12.2019 - 02.2023
- Managed guest services team to ensure efficient operations in accordance with established standards.
- Identified opportunities for improvement in current practices related to guest services operations.
- Monitored daily operations of the front office team, including check-in and check-out procedures and guest services.
Advertising Sales Representative
The Crested Butte News
Crested Butte, Colorado
06.2017 - 07.2020
- Built and maintained strong client relationships, ensuring customer satisfaction and repeat business
- Leveraged excellent communication skills to design advertising campaigns tailored to client needs
- Managed multiple accounts and projects, demonstrating superior time management and organizational skills
- Achieved and exceeded quarterly sales targets through effective client engagement and sales strategies
Education
Bachelor of Arts (B.A.) - English with emphasis in Mass Communication
Fort Lewis College
Durango, CO, US05.2002
Skills
- Guest Services & Hospitality
- Customer Service Excellence
- Conflict Resolution & Problem Solving
- Event Planning & Management
- Multitasking & Time Management
- Strong Communication & Interpersonal Skills
- Customer service
- Guest interaction
- Conflict resolution
- Team player attitude
- Positive attitude
- Workload management
- Effective communication
- Guest relations
- Event coordination
- Listening skills
- Safety procedures
References
Available upon request
Timeline
Guest Services - Ticket Scanner (Seasonal)
Powder Mountain Ski Resort
11.2024 - Current
Events Team Member (Seasonal)
LL Bean
09.2023 - 01.2024
Guest Services
The Crested Butte Nordic Center
12.2019 - 02.2023
Guest Service Representative
Vail Resorts
11.2019 - 04.2023
Advertising Sales Representative
The Crested Butte News
06.2017 - 07.2020
Bachelor of Arts (B.A.) - English with emphasis in Mass Communication
Fort Lewis College
Similar Profiles
Tylan SolomonTylan Solomon
Ski Rental Technician at Powder Mountain Ski ResortSki Rental Technician at Powder Mountain Ski Resort
Josh EldridgeJosh Eldridge
Director of Technology at Powder Mountain Ski ResortDirector of Technology at Powder Mountain Ski Resort
Vince RassetVince Rasset
Ski/Snowboard Instructor at Powder Ridge Ski-resortSki/Snowboard Instructor at Powder Ridge Ski-resort