Nicole Cantimbuhan
Brunswick,GA
Summary
Developed exceptional customer service and communication skills in fast-paced hospitality setting. Adept at managing multiple tasks simultaneously and ensuring high levels of client satisfaction. Looking to transition into new role by leveraging these transferrable skills to contribute effectively in different environment.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Front Desk Agent
Sea Island Resort
03.2024 - 03.2025
- Greeted and assisted guests with check-in and check-out processes.
- Managed reservation systems to ensure accurate guest information.
- Responded to guest inquiries promptly, providing exceptional customer service.
- Collaborated with housekeeping to maintain cleanliness and readiness of rooms.
- Assisted in resolving guest complaints efficiently, enhancing satisfaction levels.
- Supported front desk operations by organizing paperwork and managing phone calls.
Education
Bachelor of Science - Tourism Management
De La Salle University- Dasmarinas
Philippines09-2023
MBA - Business Administration
International American University
Los Angeles, CA08-2027
Skills
- Customer engagement
- Guest services
- Problem-solving skills
- Hospitality services
- Guest relations
- Guest accommodations
- Front desk management
Certification
Food handler
Timeline
Front Desk Agent
Sea Island Resort
03.2024 - 03.2025
Bachelor of Science - Tourism Management
De La Salle University- Dasmarinas
MBA - Business Administration
International American University