Elisa Rarogal
Wahiawa,HI
Summary
Successful health information professional accomplished in maintaining complex and comprehensive records systems. Enhanced operations by identifying and recommending upgrades. Motivated to maintain patient satisfaction and contribute to company success.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Patient Services Clerk
Wahiawa general Hospital
Wahiawa, HI
10.2021 - Current
- Organized and maintained patient charts with proper classification and filing systems.
- Enhanced electronic records management systems to meet new needs and forecasted demands.
- Coordinated with physicians and staff members regarding any changes in patient care plans or needs.
- Responded to requests for medical records from external sources such as doctors offices, insurance companies.
- Answered patient questions and fielded complaints to resolve issues.
- Responsible for a wide range of registration activities of inpatient, outpatient and emergency room patients.
- Answered telephones and directed calls to appropriate medical or adminstrative staff.
- Interviewed patients to complete case histories and intake forms.
- Maintained current knowledge of departmental policies, procedures, regulations, laws. related to the registration process.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Greeted patients and verified patient information for registration process.
- Entered patient demographic and financial data into computer system accurately.
- Provided assistance to visitors and answered their questions regarding hospital services or directions within the facility.
Education
Associate of Science - Health Administration Billing And Coding
Hawaii Medical College
Honolulu, HI11-2019
Skills
- Strong Organization
- Medical Terminology Knowledge
- Insurance Verification
- Patient Interviewing Skills
- System Updates
- Reception Management
- Medical Filing
- Tagalog Fluency
- Customer Service
- Typing 50 WPM
- Fluent in english
- Medicaid
- Office Administration
- Medical Insurance
- HIPAA Compliance
Certification
- FEMA
References
References available upon request.
Timeline
Patient Services Clerk
Wahiawa general Hospital
10.2021 - Current
Associate of Science - Health Administration Billing And Coding
Hawaii Medical College
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