Elisa Simpson
Winn Companies
Hauppauge,NY
2
Languages
2
Certifications
11
years of professional experience
Property Manager II managing day-to-day multifamily property operations, collections, leasing, recertifications, and resident relations in affordable housing settings. Coordinates HUD, Section 8, and LIHTC compliance alongside financial reporting, accounts payable, and vendor follow-up. Builds stable communities by resolving resident concerns quickly and keeping property documentation current.
Work History
Property Manager II
2 Months- Manage [number] resident concerns per week while maintaining responsive service and steady community relations.
- Oversee daily property operations in line with company policies, housing regulations, and property requirements.
- Administer collections, rent payments, delinquency follow-up, and collection policy enforcement.
- Prepare financial reports, resident correspondence, and recertification notices to support accurate documentation and reporting.
- Coordinate vendors, staff, management, and residents to resolve operational issues efficiently.
- Monitor accounts payable, purchase orders, invoice processing, and vendor documentation for accurate administrative control.
Assistant Property Manager
5 Months- Monitored collections, posted rent payments, and enforced collection policies, including legal action when required.
- Facilitated apartment leasing activities by conducting resident tours, processing applications, and supporting lease renewals.
- Prepared financial reports, resident correspondence, and recertification notices to support daily property operations.
- Monitored accounts payable from purchase order creation through invoice processing for smooth payment tracking.
- Assisted the Property Manager with physical and financial property management and served in the manager's absence.
Resident Services Coordinator
1 Year 11 Months- Developed resident programs that strengthened housing stability, well-being, and community engagement across the property.
- Completed resident needs assessments and documented interactions, participation, and referrals with accuracy.
- Provided crisis intervention and practical support to residents facing urgent personal or housing challenges.
- Supported financial literacy sessions covering budgeting, money management, and financial education for residents.
- Maintained accurate records and referral logs while supporting resident relations and housing compliance workflows.
Housing Specialist
7 Months- Conducted applicant interviews, home visits, and telephone inquiries to gather eligibility information for housing determinations.
- Processed periodic recertifications, maintaining housing compliance through income reviews, financial checks, and related eligibility criteria.
- Maintained accurate client files, computer records, case notes, and income calculations for subsidized housing cases.
- Explained program requirements, eligibility, and housing availability to applicants, tenants, landlords, and community agencies.
- Resolved or referred eviction concerns and property conditions while preparing flyers, memorandums, reports, and training materials for new staff.
Float Teller
7 Months- Assisted customers with digital banking tools and identified self-service options to reduce routine branch inquiries.
- Managed lobby flow by greeting customers, identifying needs, and resolving routine concerns promptly.
- Balanced transactions and maintained compliance with bank policies, internal controls, and regulatory requirements.
- Processed customer and account maintenance requests while following accurate branch procedures.
- Identified sales opportunities, connected customers with banking partners, and supported fraud prevention efforts.
Claims Representative
3 Months- Coordinated communication with the Workers' Compensation Board, insurance carriers, medical offices, attorneys, and clients.
- Filed documents through the court system and requested hearings when case status required escalation.
- Responded to incoming calls promptly and provided timely assistance to clients and other parties.
Paraprofessional
6 Months- Assisted students with feeding, dressing, toileting, and other daily living needs.
- Facilitated small-group instruction, recreation, vocational activities, socialization, and communication support.
- Supported ambulation and participation in school activities and class trips.
- Collected behavioral data and prepared anecdotal documentation for instructional use.
- Provided language assistance to bilingual students during classroom activities and daily interactions.
Customer Service Representative
1 Year- Processed policy transactions accurately, including routine account updates and customer-requested changes.
- Managed vehicle changes and updated customer records to reflect current coverage details.
- Added and removed drivers while keeping account information current and consistent.
- Confirmed policy coverage before completing requested policy changes for customers.
- Provided timely, professional customer service while resolving account-related concerns and handling payments.
Bilingual Field Representative – CACFP
4 Months- Maintained current knowledge of CACFP policies, procedures, guidelines, and regulations to support accurate provider guidance.
- Maintained accurate records and documentation to support program compliance and audit readiness.
- Conducted initial inspections and 28-day visits for new providers across Suffolk County.
- Provided technical assistance to Kid Kare Program providers and responded to information requests with confidentiality.
- Assisted with meetings, trainings, telephone calls, filing, and other administrative responsibilities.
Bilingual Parent Counselor – Resource & Referral
5 Months- Educate parents on child development, childcare regulations, available options, and quality indicators.
- Provide referrals by telephone, mail, fax, and email to connect families with appropriate childcare providers.
- Connect families with community resources and services while maintaining detailed case notes.
Bilingual Field Representative – CACFP
1 Year- Applied CACFP policies, procedures, guidelines, and regulations to support consistent provider guidance.
- Provided technical assistance to providers on program requirements and responded to information requests with confidentiality.
- Completed meetings, trainings, telephone support, filing, and administrative duties to keep office operations moving.
- Managed provider visits and inspections in accordance with applicable regulations while maintaining accurate field documentation.
Bilingual Spanish Member Services Representative
4 Months- Researched and resolved member issues using computerized systems to deliver accurate account support.
- Addressed customer complaints and followed up on unresolved inquiries through timely closure.
- Served as a liaison between members and internal departments to coordinate responses and next steps.
- Navigated automated information systems to assess member concerns and route issues efficiently.
5 Months
- Managed resident inquiries and maintained clear communication throughout leasing and account support activities.
- Coordinated lease administration tasks, including document updates, filing, and routine tenant correspondence.
- Supported affordable housing operations by reviewing resident records and assisting with required paperwork.
- Handled collections follow-up with professionalism while documenting account activity and payment arrangements.
Claims Examiner
6 Months- Guided customers through automobile accident claim intake, collecting details and explaining next steps clearly.
- Reviewed policy coverage and liability details to support accurate claim decisions.
- Gathered and validated records, statements, and supporting information for claim investigations.
- Maintained organized case notes and claim documentation to keep files complete and easy to review.
- Communicated status updates to policyholders throughout the claims process with clear, professional service.
Education
Associate's Degree - Human Services
Associate's Degree - Liberal Arts
Skills
Property management
Affordable housing management
Multifamily property operations
Resident relations
Collections management
Property supervision
Lease administration
Housing compliance
Recertification processing
Accounts payable coordination
Financial reporting
Certification
Certified Clinical Medical Assistant (CCMA)
LANGUAGES
Spanish: Fluent
English: Fluent
Timeline
Property Manager II
Winn Companies
08.2026 - CurrentRead More
Assistant Property Manager
Winn Companies
03.2026 - 08.2026Read More
Resident Services Coordinator
Community Development Long Island
04.2024 - 03.2026Read More
Housing Specialist
Syracuse Housing Authority
06.2023 - 01.2024Read More
Float Teller
M&T Bank
01.2023 - 08.2023Read More
Claims Representative
MDASR Law Firm
07.2022 - 10.2022Read More
Paraprofessional
Bay Shore UFSD
10.2021 - 04.2022Read More
Customer Service Representative
GEICO
10.2019 - 10.2020Read More
Bilingual Field Representative – CACFP
Child Care Council of Suffolk, Inc.
06.2019 - 10.2019Read More
Bilingual Parent Counselor – Resource & Referral
Child Care Council of Suffolk, Inc.
01.2019 - 06.2019Read More
Bilingual Field Representative – CACFP
Child Care Council of Suffolk, Inc.
01.2018 - 01.2019Read More
Bilingual Spanish Member Services Representative
Healthfirst
09.2017 - 01.2018Read More
Healthfirst
04.2017 - 09.2017Read More
Claims Examiner
GEICO
10.2015 - 04.2016Read More
Nassau Community College
Associate's Degree from Liberal Arts
Read More
Suffolk Community College
Associate's Degree from Human Services
Read More