Elisa Smith
Markham,IL
Summary
Dynamic leader with a proven track record at Amazon Warehouse, adept in cost control and enhancing customer support. Excelled in recruiting, training, and leading teams to solve complex problems efficiently, demonstrating exceptional communication and leadership skills. Achieved significant improvements in operational efficiency and employee performance, leveraging expertise in logistics and human resources.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Inbound Problem Solver/ Learning ambassador
Amazon Warehouse
Joliet, USA
- Current
- I help onboard new hires and teach problem solve
- Advised management team on potential risks associated with providing certain services or resolving particular issues.
- Defined and determined cause of problem to identify, prioritize and select alternatives.
- Led brainstorming sessions to encourage creative problem-solving among team members.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
Field Organizer
CADC LLC
Joliet, USA
10.2022 - 11.2022
- Recruitment, Hiring and Training Assist in all canvasser recruitment activities and ensuring that recruitment goals are achieved throughout the duration of the program
- Implementing the complete interview and hiring process of all successful applicants
- Ensuring the successful training of all canvassers
- Canvasser Management
- Providing canvassers with the positive leadership culture, resources, guidance and technical support required to succeed during each phase of the program
- Ensuring compliance with all CADC policies and best practices
- Ensuring all canvass shifts are launched and completed in a timely, orderly fashion
- Promoting the continued development of canvassers in their day-to-day duties and responsibilities over the course of the program
- Accountability
- Communicating all pertinent on-the-ground information to, and providing timely response to requests from the canvassers under your directionEnsuring canvassers properly perform their roles and maintain accurate and reliable data
- Providing daily reports as part of an ongoing evaluation of the program's success
- Other duties may be assigned
Problem Solver
Amazon Warehouse
Joliet, USA
04.2020 - 09.2022
- Optimized customer support by establishing collaborative service environment
- Effective liaison between customers and internal departments
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions
- Shared information and resources to support problem-solving strategy.
- Mentored junior team members and managed employee relationships.
Manager on Duty
Marco's Pizza
Sandy Springs, USA
11.2016 - 10.2018
- Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades
- Developed and implemented productivity initiatives, in addition to coordinating itinerary and scheduling appointments
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals
Packer and Shipper
DHL
Union City, USA
11.2017 - 01.2018
- Prepared orders for shipment by inserting associated paperwork, tagging boxes and scanning barcodes to upload package data to tracking system
- Performed packaging tasks alongside team to demonstrate proper methods according to labor
Education
Bachelor - Business
University of Phoenix College
Phoenix, AZ10.2025
Skills
- Cost control
- Recruiting
- Human Resources
- Guest services
- Management
- Canvassing
- Procurement
- Logistics
- Employee Orientation
- Computer literacy
- Lead generation
- Communication skills
- Customer service
- Restaurant experience
- Microsoft Outlook
- Purchasing
- Microsoft Word
- Technical support
- Sales
- Microsoft Excel
- Warehouse experience
- Interviewing
- Time management
- Leadership
- Food service
- Packaging
- Customer support
- English
- Problem analysis
- Warehouse monitoring
- Problem identification
- Decision-making
Certification
Human Resource Certification, 02/01/24, Present
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Field Organizer
CADC LLC
10.2022 - 11.2022
Problem Solver
Amazon Warehouse
04.2020 - 09.2022
Packer and Shipper
DHL
11.2017 - 01.2018
Manager on Duty
Marco's Pizza
11.2016 - 10.2018
Inbound Problem Solver/ Learning ambassador
Amazon Warehouse
- Current
Bachelor - Business
University of Phoenix College