Hunter Dean
Kennewick
Summary
A hard working and results-oriented professional with a proven track record at Amazon, adept in problem solving and workflow enhancement. Excelled in team collaboration and communication skills, facilitating over 150 training courses and significantly improving building work flow. Known for assertiveness and exceptional communication that consistently delivers solutions that enhance customer satisfaction and operational efficiency.
Overview
5
5
years of professional experience
Work History
Inbound Problem Solver/Learning Ambassador
Amazon
07.2024 - Current
- Utilized advanced problem-solving techniques to address unique customer concerns, often finding solutions that improve building work flow.
- Identified trends in inbound issues, collaborating with the team to develop proactive strategies for addressing recurring problems.
- Facilitated over 150 different training courses, covering roughly 20 warehouse tasks and safety trainings.
- Supported building launch by conducting trainings during all onboarding stages since the opening of the building.
- Collaborated with team members to share best practices and improve overall service quality.
Delivery Driver
Jimmy John's
08.2021 - 02.2024
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Game Room Attendant
Chuck E Cheese
09.2019 - 08.2021
- Assisted customers with redeeming tickets or points for prizes in a friendly manner.
- Maintained game equipment, including troubleshooting and performing routine maintenance tasks.
- Enhanced customer experience by ensuring a clean and safe gaming environment.
- Boosted Game Room revenue through effective up-selling of products and services.
Education
High School Diploma -
Kennewick High School
Kennewick, WA06-2019
Skills
- Problem analysis
- Assertiveness
- Conflict resolution
- Time management
- Team collaboration
- Issue troubleshooting
- Risk assessment
- Logical reasoning
Timeline
Inbound Problem Solver/Learning Ambassador
Amazon
07.2024 - Current
Delivery Driver
Jimmy John's
08.2021 - 02.2024
Game Room Attendant
Chuck E Cheese
09.2019 - 08.2021
High School Diploma -
Kennewick High School
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