Christina De La Torre
Phelan,CA
Summary
Dedicated professional with a strong background in customer service and technical troubleshooting. Proven ability to resolve inquiries effectively and enhance operational efficiency.
Overview
2
2
Languages
1
1
year of post-secondary education
25
25
years of professional experience
Work History
Inbound Problem Solver
Amazon
Rialto, California
10.2023 - 07.2025
- Managed inbound issues with Amazon's customer service tools to resolve customer concerns effectively.
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Collaborated with teams to improve response times for customer concerns.
- Facilitated cross-department communication to streamline service delivery and address customer needs.
- Built strong relationships with customers by responding promptly to their inquiries.
- Trained new team members on best practices for handling customer issues.
- Verified accuracy of personnel's work by reviewing receiving activities and supporting team members in challenging situations.
Computer Technician
Dave’s portable welding
Escondido, California
03.2000 - 08.2018
- Installed and configured computer systems for welding operations.
- Installed, configured and maintained computer hardware, software systems, networks and peripherals.
- Installed operating systems including Windows 7, 8, 10, Linux and Mac OS X on desktops and laptops.
- Diagnosed and repaired hardware issues in various equipment and tools.
- Assisted staff with software installation and troubleshooting processes.
- Performed basic network troubleshooting and maintenance activities.
- Maintained inventory of computer parts and peripherals for efficient operations.
- Documented technical procedures and best practices for future reference.
Education
Computer Tech - Computer Tech
Computer Systems Institute
Downey, CA 08.2002 - 11.2003
Skills
- Customer service
- Problem solving
- Conflict resolution
- Effective communication
- Customer relationship management
- Training and development
- Team collaboration
- Logistics coordination
- Order fulfillment
- Workflow enhancement
- Technical troubleshooting
- Issue troubleshooting
- Problem identification
- Problem analysis
- Data analysis
- Data interpretation
- Attention to detail
- Time management
- Inventory tracking
- Equipment maintenance
- Software utilization
- Remote assistance
- Decision-making
- Logical reasoning
- Critical thinking
- Assertiveness
- Relationship building
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Inbound Problem Solver
Amazon
10.2023 - 07.2025
Computer Tech - Computer Tech
Computer Systems Institute
08.2002 - 11.2003
Computer Technician
Dave’s portable welding
03.2000 - 08.2018