Porsha Collins
Springfield,OH
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Inbound Problem Solver
Amazon
08.2020 - Current
- Analyzed and understood situation to develop action plan.
- Utilized problem-solving skills to reduce or eliminate company expenses.
- Researched and extracted data to complete tasks.
- Leveraged technology to troubleshoot and track issues efficiently.
- Employed various tools and equipment to find solutions to difficult or complex issues.
- Defined problem to identify, prioritize and select alternatives.
Shipping Associate
Kuhne + Nagel
07.2017 - 08.2020
- Packed and labeled boxes with maximum efficiency.
- Inspected merchandise and sent damaged pieces for repair before shipment.
- Checked bills of lading, outgoing package paperwork, and other documentation for accuracy.
- Operated equipment such as forklifts and balers to move outgoing shipments to loading area.
- Assisted staff in shipping processes such as proper handling and storage.
- Verified transactions, product orders and shipping dates and entered information into databases and reports.
- Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
- Reviewed order data to verify transactions and shipping dates.
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Collaborated with internal departments to verify customer satisfaction and order accuracy.
- Communicated with vendors and suppliers to verify timely delivery of goods.
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
- Verified orders by comparing names and quantity of items packaged with shipping documents.
- Sorted and delivered materials to different work areas and staff.
- Processed required paperwork to expedite handling of shipped and received goods.
- Partnered with representatives from different carriers to arrange materials shipments.
- Requisitioned new supplies and maintained storage areas for smooth department operations.
Education
High School Diploma -
South High School
Springfield, OH05.1994
Skills
- Inventory Tracking
- Order Fulfillment
- Machinery Inspection
- Material Handling
- Pallet Jack Operation
- Needs Assessment
- Customer Service
- Order Processing
- Quality Control
- Calm Under Pressure
- Transaction Processing
- Product and Service Knowledge
- Recordkeeping Strengths
- Understanding Customer Needs
Timeline
Inbound Problem Solver
Amazon
08.2020 - Current
Shipping Associate
Kuhne + Nagel
07.2017 - 08.2020
High School Diploma -
South High School
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